Macdonald Old England Hotel & Spa, Windermere: Info, Photos, Reviews

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Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Amenities
Policies

4-star property

4-star hotel in Windermere with spa and indoor pool

8.2/10 Very good

1,017 verified Hotels.com guest reviews

Popular amenities

Parking available

Pool

Free WiFi

Gym

Non-smoking

Bathtub

Price available on 2/2/2023

23 Church Street, Windermere, England, LA23 3DF

Room options

About this area

What's nearby

Lake District National Park - 15 min drive
Ullswater - 37 min drive

Getting around

Manchester Airport (MAN) - 90 min drive
Windermere Station - 8 min drive
Staveley Station - 15 min drive
Burneside Station - 19 min drive

Restaurants

Villa Positano - 2 min walk
Bryson's - 2 min walk
Porto - 2 min walk
The Flying Pig - 3 min walk
Shahib's - 3 min walk

About this property

Macdonald Old England Hotel & Spa

When you stay at Macdonald Old England Hotel & Spa, you'll be within a 15-minute drive of Lake District National Park. Guests can visit the spa to indulge in massages, aromatherapy or manicures and pedicures, and British cuisine is served at The Restaurant at Macdona, which is open for breakfast and dinner. Other features of this upmarket hotel include an indoor pool, a bar/lounge and a health club. The helpful staff and location get good marks from fellow travellers.

Languages

Arabic, Czech, English, French, Hungarian, Italian, Polish, Slovak, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

The property is disinfected using an electrostatic spray

Sheets and towels are washed at 60°C or hotter

Follows the regional cleaning and disinfection practices of We're Good To Go (UK)

Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Gloves available

Masks are required at the property

Hand sanitiser provided

Enhanced food service safety measures are in place

Reservations are required for the use of certain on-site facilities

This information is provided by our partners.

At a glance

Hotel size

106 rooms
Arranged over 4 floors

Arriving/Leaving

Check-in time from 4 PM until midnight
Express check-out available
Minimum check-in age – 18
Check-out time is 11 AM

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Secured on-site self-parking (GBP 20.00 per day)
Wheelchair-accessible parking on site
On-site parking includes off-street options

Other information

Smoke-free property

Property amenities

Food and drink

Full breakfast each morning (surcharge)
Restaurant
Bar/lounge
Coffee/tea in a common area
24-hour room service
Snack bar/deli

Travelling with children

Children stay for free (see details)
Children's pool
Children's menu

What to do

Bike rentals nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby

Working away

Meeting rooms
Conference space (4971 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop

Facilities

Safe-deposit box at front desk
Garden
Terrace
Library
Health club
An indoor pool
Full-service spa
Sauna
Massage/treatment rooms
Steam room

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Sign language-capable staff
Handrails in hallways
Handrails in stairwells
Well-lit path to entrance
Step-free path to entrance

Languages

Arabic
Czech
English
French
Hungarian
Italian
Polish
Slovak
Spanish

Room amenities

Be entertained

Flat-screen television
Digital TV channels

Home comfort

Coffee/tea maker
Iron/ironing board

Sleep well

Blackout curtains
Soundproofed rooms
Premium bedding

Freshen up

Private bathroom
Bath or shower
Free toiletries
Hairdryer

Stay connected

Desk
Free WiFi

Food and drink

Free bottled water

Daily housekeeping
In-room safe
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Restaurant at Macdona – Overlooking the garden, this fine-dining restaurant specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Terrace Lounge & Cockta – This bar only serves light fare. Open daily.

Fees & policies

Optional extras

Full breakfast is offered for an extra charge of GBP 18.00 per person (approximately)
Credit card charges are subject to an extra charge

Parking

Secured self-parking costs GBP 20.00 per day

Pool, spa, & gym (if applicable)

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

The restaurant at this property is not wheelchair accessible.

Also known as

Hotel Old England

Macdonald Hotel Old England

Macdonald Old England

Macdonald Old England Hotel

Macdonald Old Hotel

Old England

Old England Hotel

Old England Macdonald

Old England Macdonald Hotel

Old Macdonald Hotel

Hotel Macdonald Old England

Macdonald Old England & Spa

Macdonald Old England Hotel & Spa Hotel

Macdonald Old England Hotel & Spa Windermere

Macdonald Old England Hotel & Spa Hotel Windermere

Frequently asked questions

Does Macdonald Old England Hotel & Spa offer free cancellation for a full refund?

Yes, Macdonald Old England Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Macdonald Old England Hotel & Spa?

As of 26 Jan 2023, prices found for a 1-night stay for 2 adults at Macdonald Old England Hotel & Spa on 2 Feb 2023 start from £150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Macdonald Old England Hotel & Spa?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Macdonald Old England Hotel & Spa?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Macdonald Old England Hotel & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Macdonald Old England Hotel & Spa?

Yes. Self-parking costs GBP 20.00 per day.

What are the check-in and check-out times at Macdonald Old England Hotel & Spa?

You can check in from 4 PM - midnight. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.

What is there to do at Macdonald Old England Hotel & Spa and nearby?

Have fun with activities such as cycling, hiking and kayaking, and practise your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Macdonald Old England Hotel & Spa also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Macdonald Old England Hotel & Spa?

Yes, The Restaurant at Macdona offers British cuisine and garden views. Nearby restaurants include Mio Mondo at the Coffee Bean (5-min walk), Urban Food House (5-min walk) and Rastelli (6-min walk).

What's the area around Macdonald Old England Hotel & Spa like?

Macdonald Old England Hotel & Spa is a short 1-minute walk from Lake Windermere and 4 minutes' walk from World of Beatrix Potter. Travellers say that this hotel is in a good location.

8.2

Very good

8.9/10

Cleanliness

8.3/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

7.6/10

Eco-friendliness

4/10 Fair

25 Jan 2023

Overated, understaffed and broken case fiasco

Overall disappointed. Rather surly welcome and got told “wait in line” for my turn upon arriving when I was merely asking for directions to the car park as opposed to checking in. Room was large, but dated. Phone did not work so not ideal for room service and to order milk for young child and also a slight H&S problem. Bar staff were lovely, breakfast was waiter service and very attentive. However, they offered to take our bags to room when we arrived which was a nice gesture, but broke retractable handle on brand new suitcase. When pointing this out to the FOH manager, no apology or explanation was given just that any damage sustained to baggage during the stay (ie. From taking it up one floor by the porter) is not the hotels responsibility. Shifting the liability back onto the customer when this customer didn’t even ask for the bags to be brought to the room. This one suitcase cost as much as our stay and with not even an apology, or willingness to do anything about it or the cost of it, we left the hotel rather disgruntled. Our family business is a travel agency and I’ve stayed all over the world in 4/5 star hotels and this one lacks the fundamentals. The front desk was left unmanned way too many times and then met with borderline rudeness when it was attended. Will not be recommending when they is plenty more establishments in the area with inclusive parking, less dated and sorry, but happier staff!