I had to shorten my stay, and called the hotel 3 hours after the cutoff time posted on Expedia. The person who picked up the phone was gracious and changed the date of my check-in and said he would see if he could prevent me getting charged for the days I would not be staying. After that, their email communication was quite short, and when I arrived a different person was very rude and unwelcoming, and said I would need to speak with Expedia to see if I could get a refund. I realized they have no idea what Expedia’s rules are, and they should. I could have saved money by completely canceling the reservation, being billed for one night, and then paying for the one night I stayed, rather than paying for an extra 4 nights I did not use. The bathroom was extremely small and the walls thin. I could hear people next door talking until 12:30 in the morning and then starting again at 6 am. Would not stay there again.