Holiday Inn Express New York - Manhattan West Side

it’s in a quiet neighbourhood and it takes 15 mins walk from time square. the room was big for one person and I think there is enough spaces for two people. the breakfast area is always busy. the staffs are kind and friendly. all in all i enjoyed my stay in this hotel and definitely recommend this if you don’t mind walking.

Room was nice and clean and although a little small I felt it represented good value for money. Staff were absolutely fine, however, because the eating area was so cramped and busy it was difficult for them to move around and clean tables. Food was fine but so much plastic and cardboard and paper to recycle. Not enough coffee in room. Hard to get a place to eat at breakfast.

Cheap but convenient. Very dated decor, breakfast basic and just one coffee pod in the room per day !! All disposable cutlery and crockery, what a waste ! After complaining about the noise from the lifts next to the rooms, it appears that only those rooms next to the lifts are allocated to Hotels.com and they would not move us, nor would they give us 2 adjoining rooms, so beware if you travel with children, they may be on another floor.

Lovely place to stay, great location as long as you’re not bothered walking about 10 minutes out of Times Square, which is a lot quieter and in the centre of Hell’s Kitchen with a lot of cheaper food places as opposed to Times Square. Continental breakfast was absolutely brilliant considering it’s free as well. Wide variety couldn’t fault it at all. Was also very quit when we visited. Couldn’t fault the room cleanliness wise; the only thing I’d say is the windows in our room gave off a lot of drafty cold air so I don’t know if they double glaze the windows there or? One of the blinds also kept falling down and we had to keep telling the reception but it wasn’t anything to put anyone off going. Would highly highly recommend.

Very good location, good value for money, would stay again.

Lovely hotel, friendly staff in a good area close to times square

Nice spacious clean rooms, friendly staff, great breakfast, we’ll recommended

Room was clean buffet breakfast was excellent value for money. Staff polite.

I have had to call 3 times a month after staying to release my deposit at checkin and its still not done. I keep getting its been told its being done manually

Really enjoyed staying at this hotel, however, the one downfall was that when we first arrived our room was apparently not ready/ was unavailable, so they sent us to their sister hotel which was next door. Slight inconvenience but as me and my partner are patient people, we accepted that these things happen. We went next door and the lady at reception informed us that even though check in is at 3pm, we could still check back in to the other hotel in the morning. However, when we checked in the next day at 11am, our room was STILL not ready. We had just been out for the morning, so coming back just to check out and in to the other hotel again was a massive inconvenience. I was annoyed at this and also annoyed at the fact that when we asked how long it would be until it was ready, the answer we got was "I don't know" so we didn't even know what time to come back. This also meant we had no place to stay for 4 hours of our day.I really was unhappy with this, but I didn't want to make a scene so we left our luggage there and headed out for the day. This did ruin the first part of our day as we had a lot to do. By the time we came back (again, having to come back, not knowing if the room was ready or not was still a massive inconvenience) the room was ready this time and our luggage was taken up to the room along with an apology note and some chocolate strawberries, which admittedly made me feel a lot at ease. Conclusion: Great location, great hotel apart from this inconvenience.