Onsen was very nice and clean. The outdoor area was beautiful! They have everything you need already stocked: shampoo, conditioner, body wash and then towels, hair dryers, lotions and other body care items. If you have tattoos, you will need to cover them before going into the onsen. The front desk sells a pack of 10 tattoo cover patches for 250 yen. We really enjoyed dinner and breakfast and the open bar serving sake, hot wine and beer in the lobby when we arrived was a pleasant and welcomed surprise. The staff was very friendly and accommodating too. Rooms were very clean and premises very well kept. Upon check out, we paid a minimal onsen tax which was about 450 yen. It takes about 45 minutes via taxi from the Nikko train station. The taxi is expensive. You can also take a bus and the hotel can shuttle you the rest of the way from the local bus stop. You will want to make the shuttle arrangements before your trip.