Ruta 215 KM 76, Camino a Antillanca, Puyehue, Los Lagos, 5290000
What's nearby
Puyehue National Park - 19 min walk - 1.7 km
Parque Nacional Puyehue - 23 min drive - 26.3 km
Antillanca Ski Resort - 37 min drive - 18.3 km
El Calzoncillo Waterfall - 48 min drive - 35.4 km
Osorno Volcano Peak - 110 min drive - 120.1 km
Getting around
Osorno (ZOS-Canal Bajo Carlos Hott Siebert) - 62 min drive
Restaurants
Restaurante Buffet Los Troncos - 5 min drive
Restaurant El Pescador - 5 min drive
Lodge Cantarias - 13 min drive
Salon Alerce - 5 min drive
Amor al Natural - 36 min drive
About this property
Termas de Aguas Calientes
Termas de Aguas Calientes is a great choice for a stay in Puyehue. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at El Arrayan, which serves Regional cuisine and is open for breakfast, lunch and dinner. Other highlights include a lazy river, a bar/lounge and a terrace.
Languages
Spanish
At a glance
Hotel size
26 units
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: 10:30 PM
Minimum check-in age – 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 8:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Travelling with children
Children stay for free (see details)
Mini golf
Lazy river
Playground
What to do
Mini golf
Hot springs
Skiing nearby
Services
24-hour front desk
Luggage storage
Pool loungers
Facilities
26 buildings/towers
Garden
Picnic area
Terrace
An outdoor pool
An indoor pool
Arcade/games room
Lazy river
Accessibility
No lift (single-level property)
Room amenities
Home comfort
Heating
Minibar
Sleep well
Hypo-allergenic bedding
Down duvet
Premium bedding
What to enjoy
Patio
Individually furnished and decorated
Freshen up
Private bathroom
Shower/bath combination
Rainfall shower heads
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
More
Local maps
Special features
Spa
There are hot springs on site.
Dining
El Arrayan – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Cafetería y kisko – On-site coffee shop. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately CLP 8000 per person
Pool, spa, & gym (if applicable)
Pool access available from 8:30 AM to 7:30 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Termas de Aguas Calientes
Termas de Aguas Calientes Hotel
Termas de Aguas Calientes Hotel Puyehue
Termas de Aguas Calientes Puyehue
Termas Aguas Calientes Resort Mantilhue
Termas Aguas Calientes Mantilhue
Termas Aguas Calientes Mantil
Termas Aguas Calientes Puyehue
Termas de Aguas Calientes Resort
Termas de Aguas Calientes Puyehue
Termas de Aguas Calientes Resort Puyehue
Frequently asked questions
Does Termas de Aguas Calientes offer free cancellation for a full refund?
Yes, Termas de Aguas Calientes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Termas de Aguas Calientes?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:30 AM to 7:30 PM.
Are pets allowed at Termas de Aguas Calientes?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Termas de Aguas Calientes?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Termas de Aguas Calientes?
Check-in start time: 4 PM; check-in end time: 10:30 PM. Check-out time is 11 AM.
What is there to do at Termas de Aguas Calientes and nearby?
Have fun with nearby winter activities such as skiing. Additional recreation on-site includes hot springs. Enjoy a swim in the indoor and outdoor pools after a day out and about. Termas de Aguas Calientes also has a lazy river and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Termas de Aguas Calientes?
Yes, El Arrayan offers Regional cuisine.
Does Termas de Aguas Calientes have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Termas de Aguas Calientes like?
Termas de Aguas Calientes is located on the waterfront, a short 19-minute walk from Puyehue National Park.
Termas de Aguas Calientes Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
7.6/10
Staff & service
8.8/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
1 Feb 2023
Nice natural surrounding, all cabins have been upgraded with indiviual external bath tubs
Alejandro
Alejandro, 1-night family trip
Verified Expedia guest review
6/10 Good
30 Nov 2021
nice hot tube
high rate to the hot tube with thermal water private and full access...restaurant...just 1-2 stars...room probably 3 stars. environment nice as all that area
Paola
Paola, 2-night trip
Verified Hotels.com guest review
8/10 Very good
15 Nov 2018
Molly
Molly, 2-night romance trip
Verified Hotels.com guest review
8/10 Very good
20 Aug 2018
Verified traveller
1-night trip
Verified Expedia guest review
6/10 Good
9 Feb 2015
Get the buses to turn their engines off!
Buses parked in front with their engine running make a terrible noise all day long. At least, during the night, they are gone...
Gilles
Verified Hotels.com guest review
8/10 Very good
16 Jan 2024
LEANDRO
LEANDRO, 3-night trip
Verified Hotels.com guest review
8/10 Very good
22 Nov 2023
Bel hébergement atypique
Établissement vieillissant mais tres propre
Tresbel et bon restaurant
Excellent petit dejeuner
Les tentes sont confortables
Le personnel est tres agréable
valerie
valerie, 1-night trip
Verified Hotels.com guest review
6/10 Good
18 Dec 2022
El domo se encuentra en la mitad del bosque, tiene problemas de humedad, y la ducha tuvo problema con la presión de agua caliente (esto fue solo el último día). Los personales son amables, el desayuno y el restorán estuvo bueno.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Dec 2022
Superior accomodations and hospitality
Our stay was excellent. The dome and hot tub were of superior quality. We slept soundly and also found the shower to be the best we've had in country. The restaurant was a gorgeous setting for a happy hour beverage, a filling breakfast and a delicious lunch. We hiked two days and also enjoyed the outdoor thermal pool.
My extra recommendation for vegans/vegetarians as they have many offerings.
Verified traveller
1-night family trip
Verified Hotels.com guest review
4/10 Fair
20 Aug 2022
Creo que falta preocupación por los huéspedes. Instalaciones en mal estado y restaurante con poco personal. Ninguna empatía del personal.
Miguel
Miguel, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Mar 2022
Ana Judith
Ana Judith, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
23 Feb 2022
Muy caro para lo que es.
Fuimos en familia. El precio de USD 500 por noche es muy alto y por lo tanto uno espera un servicio de primera. No es así.
No hacen el aseo(a pesar que el prospecto dice que si), no hay jabón para la ducha. No hay toallas para la piscina. La vajilla mínima y no en muy buenas condiciones.
Además quisieron cobrarme un impuesto adicional después de haber realizado el check in y sin derecho a cancelar la reserva
No pudimos utilizar la piscina techada, primero por aforo y al día siguiente por estar en manutención.
Verified traveller
3-night family trip
Verified Hotels.com guest review
2/10 Poor
21 Feb 2022
Un desastre… lejos la peor experiencia
Pésimo…. Cambiaron mi cabaña sin preguntar… me entregaron una cabaña demasiado calurosa y con cero privacidad ( al lado del restaurante donde todos los días pasaba por fuera un camión
El día que llegue estuve desde las 18:45hrs hasta las 21:30hrs esperando que nos atendieran en el restaurante (llegábamos de los 2dos y con un bebé) al final no fueron capaz de sacar el pedido… solo respuestas de incompetentes… tuve que viajar a entre lagos ( a 30km) para poder ir a comer teniendo un restaurante a 30mts de la cabaña
El día antes de salir nos llamaron a las 23:00hrs para informarnos que no nos darían desayuno y que teníamos que ir en nuestro auto a otro hotel (una total falta de respeto)
Ofrecieron un descuento por el mal servicio y al momento de pagar nada.
En resumen un desastre
Alejandro
Alejandro, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
31 Jan 2022
Disfrutando
Disfrutamos de una linda estadia. Paisajes bellos entorno maravilloso. Buena atención y un grato disfrutar en la piscina techada
hernan
hernan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Sept 2021
LIDICE ALEJANDRA
LIDICE ALEJANDRA, 3-night trip
Verified Hotels.com guest review
2/10 Poor
5 Aug 2021
Catalina
Catalina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Jul 2021
Excelente panorama.
Lo pasamos muy bien. Tiene senderos para recorrer ahí mismo. Restaurant buena atención y buena relación precio/calidad. Es lugar más independiente (domos vip, recomiendo el Nro. 5). Por aforo, la piscina techada debe ser agendada previamente, existen tours con guia hacia el salto (Anticura) también con previa reserva y pago adicional. Existe la posibilidad de arriendo de bicicletas por hora. No se pasa frío en los domos pero se agradecería mejorar la calefacción y tener un hervidor en el domo.
Yuvitza
Yuvitza, 2-night trip
Verified Hotels.com guest review
8/10 Very good
22 Mar 2021
Paola
Paola, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Mar 2020
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
12 Nov 2019
Un complejo termal muy bueno p pasar unos días de descanso y relajo..
Verified traveller
5-night romance trip
Verified Expedia guest review
10/10 Exceptional
8 Jul 2019
Exelente estadia!!!! Hermoso lugar y muy amable la atencion.
Verified traveller
2-night romance trip
Verified Expedia guest review
8/10 Very good
16 Apr 2019
Estuvo bueno, pero desgraciadamente al momento de
ROBERTO
ROBERTO, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
29 Mar 2019
LA ALEGRIA DE HABER VISITADO LAS TERMAS
Buena , es poco, como estaba en reparación la pileta cubierta, nos dieron un pase por todo el día para usar las FANTASTICAS instalaciones del hotel, solo puedo decir gracias, Soy usuario algo frecuente de aguas calientes desde 1983 cuando se calefaccionaba con leña , que debiamos encender nosotros, no habia comunicación alguna . en estos últimos años a mejorado en forma notable las instalaciones GRACIAS
RAÚL A.
RAÚL A., 1-night family trip
Verified Hotels.com guest review
6/10 Good
1 Jan 2019
Nao vale o que é cobrado.
Não vale o que cobra. Uma diaria de 180 dólares, por uma cabana mal preservada, com vários consertos necessários. E mesmo sendo um hotel de águas termais, bao disponibilizam toalhas nas piscinas. Nos obrigam a levar as nossas toalhas de banho, que somente sao trocadas a cada 2 dias.