The hotel was nice and clean and the staff was friendly in all areas of the hotel. The room we stayed in had the unfinished concrete look with wood finishes on parts of the wall. It took us a little time to get used to but it was cozy. One complete side of the room was made up of windows that gave a great view of the river (which was mostly mud at the time). We used the hot tubs in the spa which worked great and the water was nice and warm. There was also an indoor pool which looked well maintained but we didn’t use it. The breakfast area was nice and clean, offering eggs, bacon, various cereals, nuts, breads, meats, and cheeses in addition to coffee, tea, and various juices. Overall, not a bad place to spend time while in Chiloé.