The hotel could have been the cosy, laidback resort it set out to be if not for the general upkeep which was appalling. Our rooms were clean, but the aircon was wonky, every unit's door creaked terribly (we were woken every morning by our early-rising neighbours), the basin almost disconnected from the wall when I leaned on it (!!), and the towels were stained yellow. At least the wifi and tv reception was great.
The main reason I chose this hotel was the pool, which looked lovely in the online photos. But in reality, it was filled with all manner of fallen foliage and dead insects, and a male staff who was sweeping around the pool simply shrugged and said he had no idea when or IF the pool would be ready.
Don't EVER opt for the breakfast. The selection was paltry and tasted terrible (how do you screw up fried eggs?), and the cook spent more time staring into space and watching tv, which explained why the food and coffee were constantly running short.
The hotel is too far from any decent eateries and the main Cenang area, which was fine with me since I wanted somewhere quiet. The nearest beach is Tengah Beach about ten minutes' walk away, much quieter and less commercialised than Cenang Beach.
The hotel's only saving grace is its reception staff who were helpful and friendly and generous with info.
