6/10 Good
27 Sept 2018
OK, but unsmiling service and disappointing pool
We have stayed in several different hotels in the Dandong area and this was the first time we stayed at the Wanda Realm Hotel. Because of the rating and the price, I was disappointed in many things. First, there was no bellman to greet us when we got out of the taxi and we moved our luggage ourselves. Second, the staff at reception were unsmiling and seemed to be just going through the motions. Third, the room was fine but I dropped the room card and it bounced under the bed. I had to use my phone light to find it. I also found a very dirty and dusty carpet, including somebody's dropped medicine capsule. Finally, we booked this hotel because it had a pool and we wanted to swim as much as possible during our four-day stay. My wife and I liked the pool very much but she reported that the women's locker room was not clean and the toilet was dirty. The men's room was fine. On two nights, we came 45 minutes before the stated closing time of 11 p.m. Both nights, it was obvious that the staff were not happy that we were there. They wanted to clean up and go home, I assume. There was a sign saying that the pool would be closed for a week beginning out last day. We had hoped to take a final swim on that last day, but that wasn't possible. We didn't eat at the hotel so we have no comment about the food. The hotel is located next to a large Wanda Mall with an IMax theater, which was convenient. It is also in easy walking distance to "Old Street". Taxis were very easy to obtain.
Stephen
Stephen, 3-night family trip
Verified Hotels.com guest review
