It's up a very steep hill from the riverside but there is a special public lift round the other side to take you down to the sort of main street level (back street) that means you don't have to use that steep hill to access the hotel, and it's perfect for going down to the amazing Sanctuary of the Basilica of the Immaculate Conception, the grotto of the apparitions etc, where there are nightly torchlit processions etc. The staff are very helpful and pleasant. The rooms are spartan and religious, as this is a strongly Catholic pilgrimage site, as everyone knows. Breakfast buffet is not bad, although it's machine coffee etc. We had a particular problem, nothing to do with the hotel, which if we had stayed anywhere else, we would have been in a bad situation, but this hotel had the resources and the goodwill to help us out, for which I am eternally grateful.