2/10 Poor
25 May 2023
No Pool, No Gym, Unsanitary
Capital hotel was not great at all. Their amenities showed they had a pool, gym and other hood and refreshing places to go to, so I booked it. I went there.. they said pool is at the other hotel they own and we would have to tell them if we want to go there every.single.time. That was so inconvenient, so we said maybe whatever, we won’t use it I guess. Next was the room.. we walk in, and it smells old and musky.. I started coughing. Bed is a bit hard, I was tired and we chose to ignore it saying “we get what we pay for.. cheap”. After I decided to take a shower after a long day. I turn on the shower and it stinks.. smells like sewer.. I was hoping it would go away, but it did not the entire time.. so that entire time I was sniffing that digesting order into my system. I came out of the shower and was upset.. told my brother this isn’t it and I can’t stay here for almost a week for this kind of thing.. I was gonna let it slide. So same night we contacted Hotel.com and the agent was so helpful and understanding after letting them know we can check out same night to get a new hotel. Capital hotel didn’t even offer a new room or any other courtesy. It was upsetting. Glad we got a refund back from through Hotel.com because Capital Hotel didn’t want to refund and only later tried to offer other things after we had to look for a hotel at 3am. We left same night and the front desk only ask if we’re leaving and we can come back at 8am to try and get a refund. Ugh.
Rebekka
Rebekka, 5-night family trip
Verified Hotels.com guest review
