Best Western Braeside Rotorua & Conference Centre

Reception was friendly, room was well appointed & very clean with good options of tea/coffee/etc. Bed was quite "springy" but ok, shower was the only issue as hard to get the heat correct, the nozzle didn't offer much spray and the floor was extremely slippery, although they did have a sign warning of this.

I wasn't expecting a luxury resort from a Best Western. However, I was expecting a clean and comfortable accommodation. The covers on the throw pillows looked like they hadn’t been washed for several years. The main reason that I’m writing this review is that the drain of the shower was clogged to the point where I had to pause in the middle of my shower three time to let the water drain. Since we were there for only one night, instead of requesting that it be fixed, we simply notified the front desk at checkout. The only response that we got was “Thanks for letting us know, we’ll fix it for the next customer.” I was at least expecting an apology that we had to deal with the issue or better yet a discount for our stay. I wouldn’t come back to this hotel.

The place is just 200m across the road from Skyline Rotorua. You get your own parking space next to your unit. We had issues with our unit when we checked in but was immediately resolved. Tera and Angela were friendly, welcoming and also gave us advice on where to go and eat as it was our first time to visit Rotorua. The unit was serviced everyday. There was a mini golf course, pingpong table, badminton/volleyball net, playground and a warm outdoor pool with a small spa next to it. The place is on the outskirts of rotorua so one needs to drive 5-10 mins to get to the town proper or the lake. The only noise you will hear from the units are other vehicles getting in and out of the hotel parking lot. Extra comfort were added with a split system air conditioning in the living room, electric blankets on all beds and heated towel racks. Microwave was rather small.

First let me say when we first got there, there was a bush in our assigned parking space literally. But, after saying something about it they actually removed it. I was very impressed! The hotel was extremely convenient to get in and out of. It's on the outskirts of Rotorua so no smell but yet convenient to get to different places. The restaurant has good food but the menu is pretty limited. I'm not sure why every time I took a shower it would suddenly get ice cold or burning hot but that was most unpleasant!! The highlight of our trip is Hobbiton. A truly wonderful experience. The ginger beer is to die for!! All in all a good hotel for the money and I would recommend it.

Cute setting with a fabulous and helpful front desk attendee who was full of cheer! Within walking distance to Rainbow Springs which made it convenient to go back for the well worth it night adventure. Cute trout river, fun mini-golf course. Adequate pool and hot tubs, convenient kitchenette which allowed us to make breakfast for early morning adventures. We used the laundry. Other patrons were easily heard through the walls in the morning as people got up and about. Short drive to the City Center where one could find a selection of restaurants that were not fast food. Without our own car, we may not have been as happy that the hotel was on the outskirts of the City Center.