First, we stayed in room 102. It immediately smelled like a sewer, it wasn't terrible but it wasn't great. We tried to flush the toilet thinking it would get rid of the smell, but the new water that flushed into the toilet was brown and smelled 10x worse. Additionally, there were also yellow and brown stains scattered all over the bed sheets, comforters, and all the towels. We also found 3 spiders that crawled somewhere behind the bed. The side lamps were also broken and the tea kettle wasn't clean.
Afterward, we called the staff and asked to be moved. In the new room, we checked the bedsheets and there was a huge yellow/brown stain that looked like a spray of poop/pee/vomit. We called the staff to replace the sheets and as they were uncovering the bed, we saw an even larger brown/black stain that covered like 1/4 of the bed. Initially, the roomed smelled ok, but after we showered the sewer smell started to appear and gradually got stronger through the night. The teapot in this room was dirty as well. We had to sleep on top of the comforter (covered in our jackets, hoodies, socks) because we were scared to get inside the covers and get skin disease. We got no rest that night!
We checked out the next day, and talked to the hotel about a refund for the remaining 3 nights. The manager “approved” it, but when Hotels.com called to confirm, they refused the refund. After a couple weeks, Hotels.com finally refunded our money from their own system.