4/10 Fair
2 Jan 2023
Westin Disappointment
Celebrating 37 years marriage and this was how we were treated at the Westi Hotel. 1st, 45 minutes to park, then we were late for our dinner engagement. I did pre check in and had dinner. Once dinner was over, went to check in our room and was not able to get into the room due to door problem. This took 45 minutes to an hour resolve, before they decide to transfer my wife and I to a different room. It was our wedding anniversary and i requested window view for the fireworks for evening and I was transferred to a room with a wall view. Check in was 12/31/ checked out that morning before 8am. This hotel was a disappointment. I would like a refund due to the services and not charge my credit card
Jerome
Jerome, 2-night trip
Verified Hotels.com guest review