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1 room, 2 adults

The Haven by JetQuay

3.5-star3.5 stars
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663, Singapore

Hotel with bar/lounge, connected to the airport, near Changi Business Park
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Located in Terminal 3 which makes it super convenient for early morning flights. Staff…Mar 1, 2020
  • Got some good rest. Bed comfy enough even if only a twin size. They had white noise…Feb 24, 2020

The Haven by JetQuay

from £216
  • 1 Bed Nap Room, Arrival Hall
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall
  • 1 Bed Nap Room, Arrival Hall, 10 00 to 18 00
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 10 00-18 00

What’s around The Haven by JetQuay


  • Singapore Expo - 3.7 mi / 5.9 km
  • East Coast Park - 4.1 mi / 6.6 km
  • Changi Business Park - 3 mi / 4.9 km
  • Tanah Merah Ferry Terminal - 4.7 mi / 7.5 km
  • Downtown East - 5.8 mi / 9.3 km
  • Changi City Point - 3.7 mi / 5.9 km
  • Changi Museum - 4.9 mi / 7.9 km
  • Bedok Mall - 7.2 mi / 11.7 km

Getting around

  • Singapore (SIN-Changi) 4-min drive
  • Singapore (XSP-Seletar) 26-min drive
  • Johor Bahru (JHB-Senai Intl.) 55-min drive
  • JB Sentral 34-min drive
  • Changi Airport Station 1-min walk

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms


  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge.

To reach the property from Terminal 1 or 2, guests should board the free skytrain located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

  • No cots (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Bar/lounge
  • Snack bar/deli
  • Coffee/tea in a common area
Working away
  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Year Built – 2014
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

In the room

Home comforts
  • Air conditioning
  • Slippers
Things to enjoy
  • Number of living rooms 1
Freshen up
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping

Special features


Lounge – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

The Haven by JetQuay’s small print

Also known as

  • Haven JetQuay Hotel Singapore
  • Haven JetQuay Hotel
  • Haven JetQuay Singapore
  • Haven JetQuay
  • The Haven By JetQuay Singapore
  • The Haven by JetQuay Hotel
  • The Haven by JetQuay Singapore
  • The Haven by JetQuay Hotel Singapore


Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

This property does not have lifts.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Haven by JetQuay

  • Does The Haven by JetQuay offer free cancellation for a full refund?
    Yes, The Haven by JetQuay does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Haven by JetQuay?
    Sorry, there's no parking at The Haven by JetQuay.
  • Are pets allowed at The Haven by JetQuay?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Haven by JetQuay?
    You can check in starting at 3:00 PM. Check-out time is noon.

Recent reviews

Good 7.4 From 115 reviews

Good 6.0
Suited to a short nap but not an extended stay
This is more of a hostel than a hotel, shared shower which has to be booked and is limited to one use per stay unless you pay more. Lounge area full of napping people who hadn't paid extra cost of a room. Basic breakfast was OK
John A, gb1 night business trip
Very good 8.0
Not impressed with the facilities, but good staff!
All the staff were amazingly helpful, efficient, cheerful and knowledgeable. I was a little surprised that the solo "bed nap" room does not have have an en suite toilet and shower. You have to go down the corridor to the unisex toilet cubicles used by the users of the lounge and also you have to wander down the corridor to use the communal unisex showers. A little inconvenient when you're staying for 24 hours and have to get dressed every time you need to use the toilet facilities. Also the room was freezing and there is no control in the room to adjust the air conditioning. No hangers to hang up trousers or jackets etc. just a hook on the back of the door.Oh and there was only one channel working on the television. The duvet cover was torn and the cushions/pillows had hair on them! However.the ability to get in a bed twixt flights and to have a shower was a godsend. Again I reiterate how good the staff and their friendliness was outstanding.
JOHN, gbOther trip
Exceptional 10.0
Expensive for what you get in absolute terms but relatively cheap by local standards
Ronald, gb1 night trip
Exceptional 10.0
Quick pitstop
Great little resting place and very convenient to everything you need..Will be sure to use again.
Stephen, th1 night trip
Very good 8.0
Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Tom, ie1 night trip
Poor 2.0
Just awful
Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Sarah, vn1 night trip
Poor 2.0
Worst place I ever stayed at.
A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
us1 night trip
Fair 4.0
Short stopover
The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Damian, th1 night business trip
Very good 8.0
Sleep only; Room doesn't have toilet or shower
If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Sharon, au1 night trip
Exceptional 10.0
Excellent location and quality
It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Ursula, us1 night business trip

The Haven by JetQuay

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