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The Donna Portals

5.0 star property
Upmarket beachfront hotel with spa, near Puerto Portals Marina

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Donna Portals

Front of property
Penthouse Suite Sea View | Terrace/patio
Suite, Sea View (Stargazer) | Minibar, in-room safe, individually decorated, individually furnished
Games Suite | Minibar, in-room safe, individually decorated, individually furnished
Exterior
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Pool
    Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Parking available
    Parking available
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
The price is £120
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, Balcony, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, Balcony, Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite Sea View

Minibar, in-room safe, individually decorated, individually furnished

Penthouse Suite Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Naughty Suite

Naughty Suite | Minibar, in-room safe, individually decorated, individually furnished

Naughty Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Games Suite

Games Suite | Minibar, in-room safe, individually decorated, individually furnished

Games Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 49 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Stargazer)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Sea View (Stargazer)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 43 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Executive Double Room, Balcony (by Marcel Wanders)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | Minibar, in-room safe, individually decorated, individually furnished

Spa Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony (by Marcel Wanders)

Double Room, Balcony (by Marcel Wanders) | Minibar, in-room safe, individually decorated, individually furnished

Double Room, Balcony (by Marcel Wanders)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Level Room

Beach Level Room | Minibar, in-room safe, individually decorated, individually furnished

Beach Level Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Partial Sea View

Junior Suite, Balcony, Partial Sea View | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (Panorama)

Junior Suite, Balcony, Sea View (Panorama) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, Balcony, Sea View (Panorama)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calle Falconer 19, Calvia, 7181

What's nearby

  • Puerto Portals Marina - 19 min walk
  • Porto Pi Centro Comercial - 6 min drive
  • Port of Palma de Mallorca - 7 min drive
  • Cala Mayor Beach - 10 min drive
  • Illetas Beach - 11 min drive

Getting around

  • Palma de Mallorca (PMI) - 25 min drive
  • Marratxi Pont d Inca Station - 13 min drive
  • Marratxi Poligon Station - 15 min drive
  • Es Caülls Station - 15 min drive
  • Area shuttle

Restaurants

  • ‪Balneario Illetas - ‬5 min drive
  • ‪Flanigan - ‬16 min walk
  • ‪Tahini Sushi Bar & Restaurant - ‬14 min walk
  • ‪Wellies - ‬16 min walk
  • ‪Purobeach Illetas - ‬5 min drive

About this property

The Donna Portals

The Donna Portals puts you within a 10-minute drive of Port of Palma de Mallorca and Puerto Portals Marina. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff.

Languages

Catalan, English, French, German, Russian, Spanish

At a glance

Hotel size

  • 64 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Secured covered on-site self-parking (EUR 25 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Lifeguard on-site
  • Paddleboard on-site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Paddleboard on-site
  • Bike tour information
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Electric bike charging stations
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on-site
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2017
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Adjacent to a golf course
  • Seasonal outdoor pool
  • Art gallery on-site
  • Bike parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Dock
  • Outdoor entertainment area

Accessibility

  • Lift
  • Lift door width (centimetres): 80
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Well-lit path to entrance
  • Area rugs in public areas
  • Thin carpet in public areas
  • Tile flooring in public areas

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam.

Dining

Astir – On-site restaurant.
Wellness – On-site bar. Open daily.
Champagne – On-site Champagne bar. Open daily.
Selini – On-site bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night, up to 9 nights and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately EUR 35 for adults and EUR 18 for children

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 45 per pet, per night

Parking

  • Covered self-parking costs EUR 25 per day
  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from March to October

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses a grey water recycling system.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel The Donna
The Donna Portals Hotel
The Donna Portals Calvia
Iberostar Grand Portals Nous
The Donna Portals Hotel Calvia
Iberostar Grand Portals Nous Adults Only

Frequently asked questions

Does The Donna Portals offer free cancellation for a full refund?
Yes, The Donna Portals does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Donna Portals?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM.
Are pets allowed at The Donna Portals?
Yes, pets are welcome. There's a charge of EUR 45 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Donna Portals?
Yes. Self-parking costs EUR 25 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at The Donna Portals?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at The Donna Portals?
No, this hotel doesn't have a casino, but Mallorca Casino (6-min drive) is nearby.
What is there to do at The Donna Portals and nearby?
Have fun with activities such as boat tours, hiking and jet-skiing, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a seasonal outdoor pool. The Donna Portals also has a 24-hour fitness centre and a sauna, as well as a garden.
Are there restaurants at or near The Donna Portals?
Yes, there's an on-site restaurant, Astir.
Does The Donna Portals have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Donna Portals like?
The Donna Portals is a short 19-minute walk from Puerto Portals Marina and 20 minutes' walk from Platja de la Costa d'en Blanes.

The Donna Portals Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

A week in Mallorca
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Markus, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Matthew, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best experience ever
Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
Francisca, 3-night family trip
Verified Hotels.com guest review

6/10 Good

habeeb, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
Mauricio, 1-night romance trip
Verified Expedia guest review

4/10 Fair

I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
tom, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceptional property
We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Abdulla, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff!
Vasili, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alejandro, 2-night trip
Verified Expedia guest review

8/10 Very good

Vicky, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matt, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Halah, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best stay
Amazing stay from start to finish! I highly recommend this property:)
Alexandra, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

frank, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

FAB FAB FAB
Loved this hotel, staff were amazing.
Z, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Samira, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff couldn’t do enough and hotel beautiful and so unique! Loved it will def go again 😊
helen, 3-night trip
Verified Expedia guest review

10/10 Exceptional

martin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel *****
Julie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jessica, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff is really friendly. Truly unique location.
Harry, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic front desk staff. Great quality breakfast
Antonio Vazquez, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Stephanie, 3-night family trip
Verified Hotels.com guest review

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