The service was hands-down the best I’ve ever experienced from a hotel. We only stayed one night, but we were still treated well. The lady who served us a traditional Japanese style dinner was very polite and fun. She made us feel at ease. Of course the food tasted phenomenal, especially the Wagyu beef. The Japanese garden is expansive and serene. It even has a foot bath. Both the 10F and the 1F onsens were fantastic. The bedding and pillows were also extremely comfortable. Our room had a private onsen with a view of Fujisan (when the clouds weren’t covering it). I’d say the private onsen was worth it. The staff have varying abilities to speak English, but we had no issues. Solving how to find transportation to the ryokan was a bit difficult for the first time. We took a bus from Tokyo Station, which might be easiest, although you are limited to one checked bag and you need to find the right bus stop. You may want to ship your bags if you have more luggage. If we hadn’t done that, we’d have taken the Fuji Excursion train from Tokyo. Once we made it to Fujisan aka Mt. Fuji Station, though, we simply used the pay phone inside the station to call the hotel to request a pickup shuttle.