Guests
All properties in Surabaya, East Java, Indonesia

Four Points by Sheraton Surabaya

4-star Surabaya hotel with 1 outdoor pools, connected to the convention centre

  • Free WiFi and free parking
From
£46

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Four Points by Sheraton Surabaya
  • Four Points by Sheraton Surabaya
  • Outdoor Pool
  • Outdoor Pool
  • Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya. Image 1 of 61.
1 / 61Four Points by Sheraton Surabaya
Jl Embong Malang 25 - 31, Surabaya, 60261, East Java, Indonesia
9.2.Superb.
  • Likes: modern, reasonable fitness centre, central location, good dinner buffet. Dislikes:…

    Sep 9, 2019

  • comfortable hotel with friendly staff and tasty and varied breakfast. The hotel rooms…

    Jul 6, 2019

See all 209 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Dining options
Convenient
Safe
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 293 guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre

For families

  • Free cots/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • Heart of Surabaya
  • Tunjungan Plaza - 6-minute walk
  • Grahadi - 7-minute walk
  • Joko Dolog Statue - 8-minute walk
  • BG Junction - 12-minute walk
  • Sharp Bamboo Monument - 13-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Guest Room (King)
  • Guest Room (Twin)
  • Larger Guest Room
  • Suite, 1 Bedroom, Non Smoking

What’s around

Landmarks

  • Heart of Surabaya
  • Tunjungan Plaza - 6-minute walk
  • Grahadi - 7-minute walk
  • Joko Dolog Statue - 8-minute walk
  • BG Junction - 12-minute walk
  • Sharp Bamboo Monument - 13-minute walk
  • Surabaya Plaza Shopping Mall - 15-minute walk
  • World Trade Centre - 18-minute walk
  • Submarine Monument (Monumen Kapal Selam) - 18-minute walk
  • Grand City Surabaya - 21-minute walk
  • Cheng Hoo Mosque - 25-minute walk

Getting around

  • Surabaya (SUB-Juanda) 42-min drive
  • Surabaya Pasar Turi Station 25-min walk
  • Surabaya Gubeng Station 28-min walk
  • Airport shuttle (surcharge)
map
See on map
Jl Embong Malang 25 - 31, Surabaya, 60261, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 293 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/cafe
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • 24-hour fitness facilities
  • Pool sunloungers
  • Fitness facilities
  • Pool umbrellas
  • Access to nearby indoor pool

Working away

  • Business centre
  • Number of meeting rooms - 8

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2016
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Hand-held showerhead
  • Low-height bed
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch LED TV

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Wrapped – This café only serves light fare.

Lime Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Lobby Lounge – Overlooking the pool, this lobby lounge only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 239580 for adults and IDR 119790 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 346000 per person (one-way)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for IDR 605000.0 per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs IDR 50000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Four Points Sheraton Surabaya Hotel
  • Four Points Sheraton Surabaya
  • Four Points By Sheraton Surabaya Java
  • Four Points by Sheraton Surabaya Hotel
  • Four Points by Sheraton Surabaya Surabaya
  • Four Points by Sheraton Surabaya Hotel Surabaya
  • Four Points by Sheraton Surabaya Hotel Surabaya

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Four Points by Sheraton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, Wrapped offers international cuisine and pool views. Nearby restaurants include Lung Yuan Chinese Restaurant (4-min walk), Kafe Bromo (4-min walk) and Sarkies Seafood Restaurant (4-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 346000 per person one-way.
  • Four Points by Sheraton Surabaya has an outdoor pool and a 24-hour fitness centre, as well as access to a nearby indoor pool.
9.2.Superb.
  • 8.0.Very good

    It is a very nice hotel with good food

    annie, 1 night business trip, Feb 21, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location

    The bed was cozy and the room was neat and clean. What was so perfect about this hotel was the location. It was above the prestigious mall (Tunjungan Plaza 5) of Central Surabaya.

    2 night business trip, Aug 31, 2017

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean and Comfortable

    Very clean and comfortable Friendly and well mannered staff

    VIJAY, 1 night business trip, Nov 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hospiltality

    The staff is so nice and helpfull, breakfast menu has a lot of option. I enjoy my stay in here and definetely will go back again.

    Bella, 2 night business trip, Sep 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice pretty new hotel in the central of the city Mall Tunjungan Plaza, very convenient for strolling around the 6 malls. Travel with family with a child, liked the overall hotel ambience, nice pool special for kids, although not like a waterpark but its very safe. Staff are all very attentive, service is good. Room wise, I had a nice big bed so we can sleep conveniently with our child, and big and soft pillows too. Big yes for location and bed quality.

    1 night family trip, Mar 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Free Upgrade to 5 stars hotel

    Upgraded to Sheraton Hotel Surabaya Best service, best hospitality

    1 night trip, Sep 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Upgraded

    Upgraded to Sheraton Hotel Surabaya 5 stars hotel for a 4 stars hotel price

    Lily, 1 night trip, Sep 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    it is a very clean hotel with very friendly staff.

    2 night romance trip, Jan 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Best hotel to stay

    We are pleased with all the services, very nice variety breakfast, lovely hospitality and handy position.

    3 night trip, Jan 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best Staycation!

    It surpassed my expectation. Every staff was all very friendly and helpful. Kudos to whoever trained the staff! This four star hotel deserves a five star review. Breakfast super nice with mixture of western n eastern menu. Delicious n authentic tastes for room service menu as well. Good value for the money too. Changed room because of the smoking smell n they changed it right away with no hassle. Got the top floor n corner. Very nice view from the room. We stayed in premium type room. It was spacious n comfy. Bathroom had a bathtub. We stayed for four days. Best staycation. Thank you FP!

    Andrew, 3 night trip, Dec 23, 2019

    Verified Hotels.com guest review

See all 209 reviews