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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
Central hotel with outdoor pool, connected to the convention centre, near Tunjungan Plaza

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Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Exterior
Reception
Premium Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe
Outdoor pool, pool umbrellas, pool loungers
BBQ/picnic Area
In the heart of Kedungdoro, Four Points by Sheraton Surabaya, Tunjungan Plaza invites you to experience upscale comfort. Unwind at the on-site coffee shop or enjoy a stroll in the garden after a day of shopping at Tunjungan Plaza. With an outdoor pool and nearby indoor pool access, this hotel has something for everyone.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • 8 meeting rooms
  • Airport shuttle

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is £58
includes taxes & fees
25 Jul - 26 Jul

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Premium bedding
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Airport transfer
  • Free parking
  • Internet access
9.4 out of 10, Exceptional, 99 reviews
The price is £46
includes taxes & fees
27 Jul - 28 Jul
Doubletree By Hilton Surabaya
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About the area

Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • Surabaya Plaza Shopping Mall - 17 min walk - 1.4 km
  • Grand City Surabaya - 17 min walk - 1.4 km
  • Surabaya Zoo - 5 min drive - 5.7 km
  • Airlangga University - 7 min drive - 6.7 km

Getting around

  • Surabaya (SUB-Juanda) - 40 min drive
  • Tandes Station - 21 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Toby’s Estate - ‬1 min walk
  • ‪Thai Street Restaurant - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Genki Sushi - ‬1 min walk
  • ‪Ichiban Sushi - ‬4 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

When you stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, you'll be within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. Guests can take a dip in the outdoor pool or grab a bite to eat at Le Petit Cafe, which serves light fare. Other features include a bar/lounge, a 24-hour fitness centre and a fitness centre.

Languages

English, Indonesian

More about this property

VISIBILITY

At a glance

Hotel size

    • 293 rooms
    • Arranged over 11 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 17
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • On-site valet parking (IDR 50000 per stay)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking area (fines apply)
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Access to nearby indoor pool

Working away

  • Business centre
  • 8 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Hand-held shower heads
  • Low-height bed
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Wheelchair-width doorways
ROOM

Room amenities

Be entertained

  • 43-inch LED TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
STAR_OUTLINE

Special features

Dining

Le Petit Cafe – This café only serves light fare.
Lime Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Botanique Lounge – Overlooking the pool, this lobby lounge only serves light fare. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 665500.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya
HELP_OUTLINE

Frequently asked questions

Does Four Points by Sheraton Surabaya, Tunjungan Plaza offer free cancellation for a full refund?

Yes, Four Points by Sheraton Surabaya, Tunjungan Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, there's free self parking.

Is an airport shuttle service offered by Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, an airport shuttle is available. The charge is IDR 490000 per person one-way.

What are the check-in and check-out times at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Four Points by Sheraton Surabaya, Tunjungan Plaza and nearby?

Four Points by Sheraton Surabaya, Tunjungan Plaza has an outdoor pool and a 24-hour fitness centre, as well as a garden and access to a nearby indoor pool.

Are there restaurants at or near Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, Le Petit Cafe offers international cuisine and pool views.

What's the area around Four Points by Sheraton Surabaya, Tunjungan Plaza like?

Four Points by Sheraton Surabaya, Tunjungan Plaza is in Kedungdoro, a short 1-minute walk from Tunjungan Plaza and 16 minutes' walk from Surabaya Plaza Shopping Mall.

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Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

A good hotel near shopping malls and a lot of dining options.
KAI PENG, 1-night trip

10/10 Exceptional

A great hotel with shopping malls next to it.
KAI PENG, 1-night trip

10/10 Exceptional

The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Lilys, 11-night trip

10/10 Exceptional

Good service, Attentive staff, excellent location right at the mall with many dining options.
Zeng, 2-night trip

10/10 Exceptional

The staffs and food were excelent.
Muhammad, 2-night trip

10/10 Exceptional

Great staff!
Andrew, 3-night trip

10/10 Exceptional

A hotel with superb staff at a great location

We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
3-night trip

10/10 Exceptional

Good location and yummy breakfast

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
KANA, 2-night trip

10/10 Exceptional

We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Kok Shong, 3-night trip

10/10 Exceptional

Excellent Service

Everything was great. Service excellent and staff were very friendly.
Marina, 2-night trip

10/10 Exceptional

Just a short trip to Surabaya

Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Greg, 2-night trip

10/10 Exceptional

Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stephen, 1-night trip

10/10 Exceptional

Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stephen, 1-night trip

8/10 Very good

Unfortunately there is not enough parking space in front of the hotel
erika, 1-night trip

10/10 Exceptional

Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
kris, 2-night trip

10/10 Exceptional

Marina, 1-night trip

8/10 Very good

2-night trip

10/10 Exceptional

PINSHI, 1-night trip

10/10 Exceptional

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
2-night trip

10/10 Exceptional

Jaepil, 1-night trip

10/10 Exceptional

Tengku, 2-night trip

8/10 Very good

Hiroshi, 7-night trip

10/10 Exceptional

KANA, 1-night trip

10/10 Exceptional

Tariq, 2-night trip

10/10 Exceptional

Henrik, 2-night trip