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4-star Surabaya hotel with 1 outdoor pools, connected to the convention centre
Likes: modern, reasonable fitness centre, central location, good dinner buffet. Dislikes:…
Sep 9, 2019
comfortable hotel with friendly staff and tasty and varied breakfast. The hotel rooms…
Jul 6, 2019
This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
*See fees & policies for additional details or extra charges
It is a very nice hotel with good food
annie, 1 night business trip, Feb 21, 2019
Verified Hotels.com guest review
The bed was cozy and the room was neat and clean. What was so perfect about this hotel was the location. It was above the prestigious mall (Tunjungan Plaza 5) of Central Surabaya.
2 night business trip, Aug 31, 2017
Verified Hotels.com guest review
Very clean and comfortable Friendly and well mannered staff
VIJAY, 1 night business trip, Nov 7, 2021
Verified Hotels.com guest review
The staff is so nice and helpfull, breakfast menu has a lot of option. I enjoy my stay in here and definetely will go back again.
Bella, 2 night business trip, Sep 6, 2021
Verified Hotels.com guest review
Nice pretty new hotel in the central of the city Mall Tunjungan Plaza, very convenient for strolling around the 6 malls. Travel with family with a child, liked the overall hotel ambience, nice pool special for kids, although not like a waterpark but its very safe. Staff are all very attentive, service is good. Room wise, I had a nice big bed so we can sleep conveniently with our child, and big and soft pillows too. Big yes for location and bed quality.
1 night family trip, Mar 5, 2021
Verified Expedia guest review
Upgraded to Sheraton Hotel Surabaya Best service, best hospitality
1 night trip, Sep 15, 2020
Verified Hotels.com guest review
Upgraded to Sheraton Hotel Surabaya 5 stars hotel for a 4 stars hotel price
Lily, 1 night trip, Sep 14, 2020
Verified Hotels.com guest review
it is a very clean hotel with very friendly staff.
2 night romance trip, Jan 26, 2020
Verified Expedia guest review
We are pleased with all the services, very nice variety breakfast, lovely hospitality and handy position.
3 night trip, Jan 13, 2020
Verified Hotels.com guest review
It surpassed my expectation. Every staff was all very friendly and helpful. Kudos to whoever trained the staff! This four star hotel deserves a five star review. Breakfast super nice with mixture of western n eastern menu. Delicious n authentic tastes for room service menu as well. Good value for the money too. Changed room because of the smoking smell n they changed it right away with no hassle. Got the top floor n corner. Very nice view from the room. We stayed in premium type room. It was spacious n comfy. Bathroom had a bathtub. We stayed for four days. Best staycation. Thank you FP!
Andrew, 3 night trip, Dec 23, 2019
Verified Hotels.com guest review