2/10 Poor
3 Jan 2020
The worst experience I had with a hostel that I didn't even get to stay in. We had reservations for 3 nights and the hostel was simply locked when we arrived. When we finally got to speak to him by telephone he just said there was no reservation for that day and hang up on us. Later he apologized saying that this happened due to miscommunication between Expedia and him. In any case, he didn't seem to show any consideration to at least talk to us and understand why we were claiming to have reservations without him being aware.
Verified traveller
3-night romance trip
Verified Expedia guest review