Our stay began with a frustratingly long check-in queue that stretched all the way to the bar. The hotel has a strict policy of not allowing early check-ins, even by a minute, which only added to the delay and inconvenience. Most hotels we’ve been in check if the room is ready and allow you to go straight up. But, not here.
Had another frustrating experience the following morning when one of the cleaners tried to enter the room at 10am, when I had just emerged from the shower. Thankfully we had locked the door but if not, it would’ve been awkward and embarrassing.
The room itself was disappointing. It was very small, with outdated, pebble-dash walls and dark, worn carpets that could really use an upgrade. In all fairness, the space is well utilised but the decor really lets it down.
The TV only offered a few working channels, and the kettle took forever to boil. Walls are also thin so heard a lot of noise throughout the night, including people enjoying each other, loudly.
On a positive note, the bathroom was good, plenty of towels and mirrors (plus a full length mirror in the room), and the bed was spacious and comfortable.
The best feature of this hotel is definitely its location. It’s about a 10-minute walk from Manchester Victoria and just a short stroll to the Arndale shopping center.
With some room improvements, this could be a decent hotel.