Hotel was ok, no frills kind of place, which was fine for a couple of nights, but when I went to extend my stay, I erroneously double-booked the night I was already in room. (I tried to extend at the front desk but they said sorry I could only book online ??). Even though it was close to 11pm, Hotels.com showed me the same night as an option, not the next night that I was trying to book. I missed that detail, but the next day it was discovered and I was told at the front desk again that I needed to square it away with Hotels.com. A couple of hours and multiple messages into my travels through Glasgow that day, I received a message in writing that stated “Great news Robert, the hotel has agreed to waive your charges and fees for the night!” Which prompted me to rebook the next two nights at the Moxy, covering my entire time in Glasgow.
However, when I returned to the states and checked the status of the refund, which was supposed to be posted on my credit card within 5-7 days, I then was told by hotels.com that the Moxy was in fact refusing the refund and considered me a “No Show” on the night in question, completely reversing the position I was informed of while in their stay.
I’ve since taken the issue up with my credit card company, but regardless of the outcome, it is more than safe to say that I will choose other accommodations when I return to Glasgow this coming summer.
(And unlikely to use Hotels.com to make the alternative booking either).