2/10 Poor
10 Jun 2019
DO NOT STAY HERE- STAFF ARE RUDE, ROOMS ARE DIRTY
My friends and I had a terrible experience staying at this hotel. DO NOT WASTE YOUR MONEY HERE! We arrived to the hotel early before check-in time, and instead of letting us store our luggage in a secure location, the receptionist simply told us to put our luggage under the staircase. When we finally were able to check in, the receptionist failed to inform us that there was a gate code to let us into the hotel at night. Fortunately, the bartender informed us that we needed a gate code, or else we would've been locked out at night. As for our room, IT LOOKED NOTHING LIKE THE PICTURES POSTED ONLINE. The floors were dusty, infested with ANTS. There were cobwebs on the ceilings, floors, everywhere. The bathrooms had no hand soap. The lighting was dim and gross. The shower was gross and moldy. Lastly, the staff was awful. The receptionists were extremely rude to us. They gave us almost no information about the hotel, how to get around town, neglected to tell us about the gate code, etc. There were very dismissive and seemed like they did not want to talk to us because they assumed we were Americans. On our second night there, we tried to go eat at the restaurant for dinner. And a worker grabbed plates of food out of hands because we had to pay before we ate. But no one told us anything about how to pay for food there or how much to pay. We decided not to eat there because of how rude the worker was to us when she yanked plates out of our hands and the food looked & seemed awful.
Janice
Janice, 2-night trip with friends
Verified Hotels.com guest review
