"We stayed at Renaissance Wind Creek primarily for access to Renaissance Island and Flamingo Beach, but unfortunately, the hotel was not worth the cost. Looking back, I would have rather booked an excursion to the island than stayed at this property.
We reserved a garden-view room but were given a room overlooking the parking lot—there was no garden view! When I asked the front desk about changing rooms, I was told I would need to pay an upgrade fee. Considering the resort fee was already $77/day, I wasn't willing to spend a penny more. The resort fee itself was not justified by the amenities offered. They also gave us a room on the family side instead of the adult side. We were not aware there was an option for that.
The first room we were assigned smelled terrible. The carpet was soaking wet, leaving the room with an unpleasant odor. To the hotel's credit, they moved us to another room and sent a fruit plate as an apology, but the fruit was stale and only added to the disappointment. I emailed the manager, Lisa, regarding my concerns and never received a response.
The staff overall was friendly and accommodating. Claudine, who worked in the pool area, was especially kind and provided great service. The gym was the best amenity. We ate at Grand Frish restaurant because hotel food was terrible!
Flamingo Beach is beautiful and Aruba itself is amazing and would absolutely visit again. However, I would not stay at Renaissance Wind Creek again and would not recommend it to others!"
