Ernest N. Morial Convention Center - 12 min walk - 1.0 km
Port of New Orleans - 4 min drive - 2.4 km
Getting around
New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 30 min drive
New Orleans Union Passenger Terminal - 25 min walk
Bienville Station - 2 min walk
Canal Street Stop - 2 min walk
Canal at North Peters Stop - 3 min walk
Restaurants
Willies Chicken Shack - 4 min walk
Creole House Restaurant & Oyster Bar - 4 min walk
Observatory Eleven - 1 min walk
Ruby Slipper Cafe - Central Business District - 5 min walk
Felipe's Taqueria - 3 min walk
About this property
The Westin New Orleans
When you stay at The Westin New Orleans, you'll be in a fantastic location, only a five-minute walk from Canal Street and Caesars New Orleans Casino. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at River 127, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a garden. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Bienville Station is steps away and Canal Street Stop is 2 minutes.
Languages
English, French, Spanish
At a glance
Hotel size
437 rooms
Arranged over 29 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (13 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 18 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site valet parking (USD 58.00 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
24-hour room service
Travelling with children
Children stay for free (see details)
Local/corner shop
What to do
Yoga classes
Golfing nearby
Working away
24-hour business centre
10 meeting rooms
Computer station
Conference centre (24309 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
24-hour fitness centre
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered view port in door
Lowered locks/deadbolt
Height-adjustable showerheads
Grab bar near toilet
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
27-inch flat-screen TV
Premium digital channels
Films for purchase
Home comfort
Air conditioning and heating
Coffee/tea maker
Dressing gowns
Iron/ironing board
Sleep well
Premium bedding
Pillow-top mattress
Freshen up
Private bathroom
Shower/bath combination
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
River 127 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Awards and affiliations
Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Destination fee: USD 30.00 per accommodation, per night
Optional extras
To-go breakfast is offered for an extra charge of approximately USD 10 to 25 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50.00 per pet, per night
Parking
Valet parking costs USD 58.00 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
New Orleans Westin
New Orleans Westin Canal
New Orleans Westin Canal Place
Westin Canal New Orleans
Westin Canal Place
Westin Canal Place Hotel
Westin Canal Place Hotel New Orleans
Westin Canal Place New Orleans
Westin New Orleans Canal
Westin New Orleans Canal Place
Westin Hotel New Orleans
Westin New Orleans Canal Place Hotel New Orleans
Westin New Orleans Canal Place Hotel
The Westin New Orleans Hotel
The Westin New Orleans New Orleans
The Westin New Orleans Canal Place
The Westin New Orleans Hotel New Orleans
Frequently asked questions
Does The Westin New Orleans offer free cancellation for a full refund?
Yes, The Westin New Orleans does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Westin New Orleans?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 50.00 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at The Westin New Orleans?
Yes. Valet parking costs USD 58.00 per day. Electric car charging is available.
What are the check-in and check-out times at The Westin New Orleans?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Westin New Orleans?
No, this hotel doesn't have a casino, but Caesars New Orleans Casino (3-min walk) and Fair Grounds Race Course (6-min drive) are both nearby.
What is there to do at The Westin New Orleans and nearby?
On-site recreation at The Westin New Orleans includes yoga. Enjoy amenities such as a 24-hour fitness centre and a garden.
Are there restaurants at or near The Westin New Orleans?
Yes, there's an on-site restaurant, River 127.
What's the area around The Westin New Orleans like?
The Westin New Orleans is located by the river in French Quarter, a short 2-minute walk from Bienville Station and 3 minutes' walk from Canal Street. Travellers say that the area is walkable and good for shopping.
The Westin New Orleans Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
3 Jan 2025
Darlene
Darlene, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Jan 2025
Duy
Duy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 Jan 2025
Margaret
Margaret, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
Darlene
Darlene, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
ENRIQUE
ENRIQUE, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
avery
avery, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Dec 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Dec 2024
My room was very clean
Stephen
Stephen, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 Dec 2024
Jennifer
Jennifer, 4-night family trip
Verified Hotels.com guest review
6/10 Good
29 Dec 2024
Disappointed
Enjoyed the bar and music. The room was not the best. Had to actually change rooms because of no hot water. The second room bathroom was just not what we thought. I’ve stayed in Westin in Atl that I give 10 stars. This one was not. Low pressure with bathroom sink, spotty tub. Spots on covers and a pillow. No microwave. Even carpet was not up to par. The room just wasn’t fitting so I was never comfortable like I would normally be.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
6/10 Good
29 Dec 2024
Front desk and concierge service is rather poor
Verified traveller
2-night family trip
Verified Hotels.com guest review
2/10 Poor
27 Dec 2024
Lawrence
Lawrence, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Dec 2024
Sheraka
Sheraka, 2-night family trip
Verified Hotels.com guest review
6/10 Good
27 Dec 2024
Okay stay- but smelled like dog
We have stayed here several times but it has been a few years since the last time. This stay wasn't the best. Our hotel carpet smelled like dog and the bathroom smelled like wet dog. There was no vent in the bathroom to help with the smell either. We did notice a lot of guests with pets on the elevators and in the lobby so I guess it’s a pet friendly hotel and we had a room where a family with a dog stayed. Our room only had three towel sets which was frustrating when trying to get ready for bed late at night after being out in the city all day. The bed wasn’t as comfortable as we remembered. It was pretty hard. We were expecting the Westin heavenly bed that we were used to. The staff was extremely nice and welcoming. The resort fee went to food and beverage which was nice. We used it for a late night dessert after our Polar Express train. The location of the hotel is excellent. I just wish our room didn’t smell, we had at least 4 towel sets, and the bed was softer…
Jordan
Jordan, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
27 Dec 2024
Kyron
Kyron, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Great Stay
Great hotel with beautiful views.The only issue was a spot on a sheet and we had them changed. Great location, adjacent to Canal Place. Friendly and helpful staff. The bar was crowded, but the drinks and views were good.
elizabeth
elizabeth, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Sherry
Sherry, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Excellent stay!
Beautiful hotel that was walking distance from all of the hotspots! We loved the stay. Beds were comfortable, service was amazing, hotel staff was great! We are already planning to return to New Orleans and we will be staying at this same hotel again. Next time we will bring the whole family!
Sheldon
Sheldon, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
hollie
hollie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Dec 2024
latrieva
latrieva, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2024
Li-wei
Li-wei, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Dec 2024
You can't always get everything you want
Hotel was a little difficult to navigate due to the disjointed layout (i.e. check in on 11th floor and then you have to switch to another elevator. I know this does not seem so difficult. But, I am disabled and on 24hr oxygen. The walk was horrible. But, Kaye and Josh were my angels. Room service SUCKS!