4/10 Fair
26 Dec 2024
Poor guest service, poorly managed
Be warned, someone could stand outside your window and see you in bed, even with the curtain pulled all the way. When I asked to be moved to the second floor, I was told I would have to wait to speak to the manager in the morning. The front desk agent was a nice kid but thoroughly unprepared to deal with my problem, and obviously not empowered by his manager to help. He also couldn't tell me gis manager's name. Seems like a poorly managed placed. The room was otherwise clean enough, but the bed was hard and uncomfortable.I pulled the mirror off the wall and propped it up in the window with a sheet over it to get privacy. Also the rug in hallway was old and is getting to the point it might trip someone. The walls are also very thin, so be prepared to hear (and smell) your neighbor.
THOMAS W
THOMAS W, 2-night trip
Verified Hotels.com guest review