4/10 Fair
17 Oct 2024
Very substandard hotel, reconsider your stay!!!
We have stayed at your hotel several times before and your service has declined drastically. No room service at all, you are very short staffed, they wanted to be helpful but not enough employees to service your guests. We wanted our laundry done and was told to fill out the form and bring our items to the front desk, we did so.and told they would be returned in the afternoon next day. They remained at the front desk unwashed, when I went down to pick the cleaned , supposedly cleaned laundry I was told that I had requested for them not to be cleaned. Which was a lie, I filled out the laundry form delivered them to the front desk as instructed and they just sat there.
Breakfast wasn’t what we had experienced in previous stays. You need to improve it.
Room service non exsistant, too short staffed in all departments.
We will no longer be staying at the EuroStarr Aqueducto.
Terribly disappointed with what management has done to your hotel
Annette Maria
Annette Maria, 2-night family trip
Verified Hotels.com guest review
