InterContinental Hanoi Westlake, an IHG Hotel puts you a short five-minute drive from West Lake and Hoan Kiem Lake. Guests can be pampered with massages at the spa, and Cafe Du Lac, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff.
Languages
Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese
At a glance
Hotel size
318 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
3 restaurants
3 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's pool
What to do
Free use of nearby fitness centre
Working away
Business centre
Meeting rooms
Computer station
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
24-hour health club
An outdoor pool
Full-service spa
Sauna
Steam room
Banquet hall
Accessibility
Lift
Lift door width (centimetres): 98
Front entrance ramp
Wheelchairs available on site
5 steps to reach property
Room amenities
Be entertained
LCD television
Premium TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Iron/ironing board
Sleep well
Pillow menu
Selected Comfort mattress
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Deep-soaking bath
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
The on-site spa has couples treatment room(s). Services include massages.
Dining
Cafe Du Lac – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Milan – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner.
Saigon – This restaurant specialises in Asian cuisine and only serves dinner.
On-site venue No. 4 – cocktail bar.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 23 for adults and USD 11.5 for children
Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for USD 45.36 per night
Pool, spa, & gym (if applicable)
Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi
Frequently asked questions
Does InterContinental Hanoi Westlake, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Hanoi Westlake, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at InterContinental Hanoi Westlake, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at InterContinental Hanoi Westlake, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at InterContinental Hanoi Westlake, an IHG Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by InterContinental Hanoi Westlake, an IHG Hotel?
Yes, an airport shuttle is available. The charge is USD 88 per vehicle one-way.
What are the check-in and check-out times at InterContinental Hanoi Westlake, an IHG Hotel?
Check-in start time: 3 PM; check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at InterContinental Hanoi Westlake, an IHG Hotel and nearby?
InterContinental Hanoi Westlake, an IHG Hotel has 3 bars, a spa and an outdoor pool, as well as a 24-hour health club and a garden.
Are there restaurants at or near InterContinental Hanoi Westlake, an IHG Hotel?
Yes, there are 3 on-site restaurants, featuring international cuisine and pool views.
Does InterContinental Hanoi Westlake, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does InterContinental Hanoi Westlake, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around InterContinental Hanoi Westlake, an IHG Hotel like?
InterContinental Hanoi Westlake, an IHG Hotel is in Tay Ho, a short 2-minute walk from West Lake.
InterContinental Hanoi Westlake, an IHG Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
8 Jan 2025
Lovely staff and hotel
The room was spacious, a bit dated but the bathroom was exactly as the pictured showed - luxurious! The balcony on the waterfront is so pretty although there is not much of a view of the city. The staff are so polite and accommodating. The breakfast was one of my favourites! And the Saigon restaurant staff and staff at the Italian restaurant treated you like kings and queens, thank you to the lovely staff who served us.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Dec 2024
Sole rejuvenating!
A real 5 star hotel! Absolutely fabulous! (Lots of fake 5 star hotels on hotels.com and Expedia, we moved to this one after being scammed at a fake 5 star one also booked through Hotels.com)
Joanne
Joanne, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 Nov 2024
An absolute delight
The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.
Kishore
Kishore, 3-night trip
Verified Hotels.com guest review
8/10 Very good
4 Nov 2024
shui
shui, 6-night trip
Verified Hotels.com guest review
8/10 Very good
2 Nov 2024
Alexis
Alexis, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Great hotel in Ha Noi
Friendly and helpful staff. Our room was spacious and clean.
Aileen
Aileen, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Aileen
Aileen, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
13 Oct 2024
An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues:
1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside.
2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed!
3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
Naveena
Naveena, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
8 Oct 2024
Great Hotel
처음 온 하노이에서 지낸 첫 호텔. 매우 훌륭한 호텔리어와 서비스는 멋진 경험. 새벽의 잔잔한 호수 소리, 하루를 풍성하게 맞이하게 할 조식, 뜨거운 햇살 아래 썬 배드와 야외 풀, 그리고 붉은 노을이 지는 선셋 바. 호텔에 대한 특별한 경험을 줄 수 있는 곳으로 기억될 것 같다. 노후화되었지만 부실한 것이 아닌 엔티크한 매력을 느끼기 좋다. 만약 하노이에 다시 온다면 이 호텔을 선택할 것이고 그것은 전부 호텔리어들의 친절 덕분이다.
P.S. Overwater room에서는 Gecko의 출현을 조심해.
Jaehyung
Jaehyung, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sept 2024
Dan
Dan, 1-night trip
Verified Expedia guest review
6/10 Good
11 Sept 2024
Our room leaked.
Dominic
Dominic, 1-night trip
Verified Expedia guest review
10/10 Exceptional
2 Sept 2024
5 star property and service
Amritpal Singh
Amritpal Singh, 8-night trip
Verified Expedia guest review
10/10 Exceptional
28 Aug 2024
Excellent
Cham Cham
Cham Cham, 2-night family trip
Verified Orbitz guest review
10/10 Exceptional
23 Aug 2024
A hotel that pleases for everything. Very 5 star
Keir
Keir, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Aug 2024
Excellent place for a few days away from the bustle of the old quarter.
Beware you don’t get IHG points if you book via Expedia
David
David, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
27 Jul 2024
It was a luxury hotel, although outdated. OK overall and breakfast was good enough
Chang Su
Chang Su, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
18 Jul 2024
Krunal
Krunal, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 Jul 2024
The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.
Krunal
Krunal, 1-night family trip
Verified Expedia guest review
6/10 Good
16 Jul 2024
This is a very old property
Harjeet
Harjeet, 2-night trip with friends
Verified Expedia guest review
8/10 Very good
15 Jul 2024
Time to update some area such as building.
Naohisa
Naohisa, 3-night trip
Verified Expedia guest review
10/10 Exceptional
13 Jul 2024
A very beautiful hotel with luxury room.
Huijia
Huijia, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Jul 2024
Hector
Hector, 1-night trip
Verified Expedia guest review
10/10 Exceptional
9 Jul 2024
Ka Yee
Ka Yee, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Jun 2024
Absolutely LOVED this hotel. The morning views were amazing. So much fun to look out to the water and it's so quiet. Food was great as well.
Misty
Misty, 2-night business trip
Verified Hotels.com guest review
6/10 Good
27 Jun 2024
Lovely property .. service could improve
Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good.
The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end