4/10 Fair
27 Jan 2025
Looks like luxury, run by amateurs
Unfortunately the only luxury thing about this resort is the aesthetics. Upon check-in we were informed the three restaurants advertised is not open simultaneously, which means you only have one place to have breakfast, lunch or dinner, which is misleading when you are booking a resort that says it has three restaurants (it’s more accurately one restaurant that changes location). Additionally they push you to pre-order your dinner hours in advance “to have a great experience”.
Upon check-in we were also informed that if we had any issues they were there to help. Which is true, the first night our bedroom didn’t have curtains all around which means it was bright as day in the room at 6:30am, when we raised the issue that morning additional curtains was hung in the room.
However, throughout our entire stay we encountered problems every day and despite willingness to fix any problems we had, we didn’t go on holiday to get any problem fixed, we went on holiday to have no problems at all.
Staff is very friendly but clearly not very well trained. Out of 5 waiters we had only one looked to have any real experience in working in the service industry. We were missing items with our orders daily, they came into our villa/garden three times unannounced, they took our robes and didn’t return them, turndown service was missed and generally just very insecure service.
We also ended up having breakfast at the villa on occasions as there were too many bees to eat at the beach lounge.
Lasse
Lasse, 3-night trip
Verified Hotels.com guest review
