2/10 Poor
16 Oct 2024
From One Disaster to Another
10/15/24
As victims of Hurricane Milton, we had to evacuate. It was difficult finding a hotel, but we eventually found this one, pics attached. It was so falsely advertised. We had 7 people and needed a big enough place to accommodate all of us. It was very expensive, but had what we needed. The ad said it had two bedrooms with four beds and a living room and well-fitted kitchen. None of this was true.
Upon entering, there was a king bed in the living room and a separate room with a queen bed, no other beds. There was also a broken loveseat with no bedding. Three men could not even open it as the metal was broken. I hurt my back trying to help open it. We had to sleep 4 to a bed in one and 2 in the other with one person on the broken loveseat.
We also paid for two bathrooms. There was one tiny one with a broken bathtub drain. We had a child with us. They left us three towels and washcloths for seven people and two little bars of soap. The whole place was disgusting.
Let’s talk kitchen. The so-called well-fitted kitchen had not one utensil or even one drinking glass. We called and asked to what is a so called kitchen kit…for a fee, but they never gave us one. No glasses, no kitchen towels, no silverware, no pans…nothing. To top it off, the refrigerator was broken and the shelf fell off and an entire bottle of wine broke all over the kitchen floor. Do you think we even had a broom and dustpan to clean it up, NOPE! We had to use our bath towels the best we could.
Louisa
Louisa, 1-night family trip
Verified Hotels.com guest review