Family Country Hotel & Convention Center is a great choice for a stay in General Santos. Guests can take a dip in the outdoor pool or grab a bite to eat at Cafe Leticia, which serves breakfast, lunch and dinner. Other features include a children's pool and a garden.
Languages
English, Filipino
At a glance
Hotel size
83 rooms
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured on-site self-parking
Wheelchair-accessible parking on site
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:00 AM
Restaurant
Private dining
Room service (limited hours)
Travelling with children
Children's pool
What to do
Beach nearby
Access to nearby outdoor pool
Working away
Business centre
10 meeting rooms
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Garden
An outdoor pool
Banquet hall
Accessibility
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Sleep well
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Hydromassage shower head
Shower only
Bidet
Free toiletries
Towels
Toothbrush and toothpaste
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Special features
Dining
Cafe Leticia – This restaurant serves breakfast, lunch and dinner.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately PHP 180 per person
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 7:00 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos
Frequently asked questions
Does Family Country Hotel & Convention Center offer free cancellation for a full refund?
Yes, Family Country Hotel & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Family Country Hotel & Convention Center?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Family Country Hotel & Convention Center?
Sorry, pets aren't allowed.
Is parking offered on site at Family Country Hotel & Convention Center?
Yes, there's free self parking.
What are the check-in and check-out times at Family Country Hotel & Convention Center?
Check-in start time: 2 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Family Country Hotel & Convention Center and nearby?
Family Country Hotel & Convention Center has an outdoor pool and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near Family Country Hotel & Convention Center?
Yes, there's an on-site restaurant, Cafe Leticia.
What's the area around Family Country Hotel & Convention Center like?
Family Country Hotel & Convention Center is a short 7-minute walk from KCC Mall of Gensan and 12 minutes' walk from Robinsons Place Gensan.
Family Country Hotel & Convention Center Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
6.4/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
8/10 Very good
26 Jan 2024
Employees were kind, friendly and professional.
Sean
Sean, 7-night trip
Verified Expedia guest review
10/10 Exceptional
15 Dec 2023
Richard
Richard, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 Dec 2023
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Richard
Richard, 1-night trip
Verified Expedia guest review
10/10 Exceptional
10 Oct 2023
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Richard
Richard, 2-night trip
Verified Expedia guest review
2/10 Poor
21 Aug 2023
joanne
joanne, 5-night trip
Verified Hotels.com guest review
8/10 Very good
10 Aug 2023
myron
myron, 2-night trip
Verified Expedia guest review
8/10 Very good
6 Jul 2023
Lorelyn
Lorelyn, 1-night trip
Verified Hotels.com guest review
8/10 Very good
27 Feb 2023
Joshua
Joshua, 12-night trip
Verified Expedia guest review
6/10 Good
28 Jan 2023
Timothy
Timothy, 1-night trip
Verified Hotels.com guest review
2/10 Poor
26 Nov 2022
David
David, 2-night trip
Verified Hotels.com guest review
2/10 Poor
20 Mar 2022
A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Jan 2020
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
3 Oct 2019
Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
omar
omar, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
1 Sept 2019
Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Luis Diego
Luis Diego, 2-night business trip
Verified Hotels.com guest review
6/10 Good
29 Jul 2019
Juliet
Juliet, 3-night trip
Verified Hotels.com guest review
8/10 Very good
30 Jun 2019
My views on the accommodation
Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Benthly
Benthly, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
24 May 2019
Budget wise, suitable for group or family.
Allan
Allan, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
20 May 2019
city hotel
its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Ian paul
Ian paul, 1-night family trip
Verified Hotels.com guest review
6/10 Good
2 May 2019
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
6/10 Good
1 May 2019
Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
Verified traveller
1-night romance trip
Verified Expedia guest review
8/10 Very good
27 Apr 2019
Verified traveller
4-night trip
Verified Expedia guest review
8/10 Very good
3 Apr 2019
Close to Malls
Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation
David
David, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Mar 2019
Verified traveller
1-night family trip
Verified Expedia guest review
4/10 Fair
20 Feb 2019
No No again
The air-condition is good but the room itself is dirty. There is a lot of dust esp the cabinets, not worth it for the price we made.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
6/10 Good
10 Feb 2019
Plus and big minuses..
The staff was great...the cafe food was good..the lobby is beautiful...now for the other parts, the room was very run down..bathroom is very poor condition....the toilet had no seat and there were worms in the toilet..you flush them and overnight they were back...also no hot water and no shaving mirror. I was there 2 nights and only got 1 towel..