2/10 Poor
6 Jan 2025
I regret choosing this place to save $40, so awful
The rooms and facilities were not maintained or clean. The pool/hot tub in particular was gross. The tiles and grout were falling apart and covered in black mold, especially around hot tub. An employee dumped chemicals into it right at peak time (probably an attempt to save our lives) and said we would be ok to wait 5 minutes. We waited 10 but the fumes were so overwhelming that several people started coughing and choking. We got out and later learned you cannot get in after only 5 minutes. Hair ALL OVER the deck and in the bathrooms. Tiny, useless pool towels. Rust all over the vanity in the bathroom from coroded metal trim. The room was less terrible but still needed a lot of maintenance and was not clean enough - again with the hair in corners and in the shower. The hotel was understaffed (never more than 1 desk staff) and staff were undertrained. E.g., the front desk noted we had breakfast included but did not issue the physical tickets, which let to confusion and extra waiting during breakfast. The breakfast hostess was rude to every guestdecide instantly whether the. No good morning, just demanded we choose menu vs. buffet immediately and was irritated when we asked to look at both to decide. She watched me like a hawk when I stepped just a bit into the buffet area to get a sense of the offering. Her behavior implied she expected us to steal, which was kind of funny given that she was no where to be found for several minutes when we arrived and left again after we sat.
Verified traveller
1-night family trip
Verified Hotels.com guest review
