Location was great, and the size of the room was great as well, but other than that I don’t have many positives for this experience.
We were contacted by the booking person the morning of, asking when we would be arriving as there is no front desk. I had given an approximate time. He stated his colleague will be waiting and to give a 30 minute notice, but I mentioned this is not a guarantee s WiFi was a hit and miss.
20 minutes after landing I had messages from his colleague, Samira, stating she has been waiting and waiting all day. This was frustrating as anyone who has travelled Rome knows the traffic is horrible from the airport. I told her to communicate with her colleague as I explained everything to him. Yet again she messaged asking where we were and stating she has been waiting. I told her we are doing the best we can.
Upon arriving, she was frustrated, and her English was not great. At all. She couldn’t understand or communicate with questions we had. The bathroom is down the hall from the room and does not lock on the outside so even though it is ‘yours’ anyone can use it in reality. We asked for extra towels, she said there are none. There were no toiletries or extra toilet paper. The bottom drawer in the bathroom had a puddle of water.
I would not book here again just due to the poor customer service.