Metropole Urban Hotel

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View from room
View from room
View from room
In-room safe, individually decorated, individually furnished, desk

Overview of Metropole Urban Hotel

Metropole Urban Hotel

4.0 star property
4-star hotel with restaurant, near Morosini Fountain

9.2/10 Superb

101 verified guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • Bar
  • 24/7 front desk
The price is £102
Price available on 20/8/2022
Agia Aikaterini Square, Heraklion, 71201
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Meeting room
  • Free newspapers in the lobby
For families
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Flat-screen TV
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Heraklion
  • Heraklion Port - 19 min walk
  • Heraklion Archaeological Museum - 8 min drive
  • Palace of Knossos - 16 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 13 min drive

About this property

Metropole Urban Hotel

4-star hotel in the city centre
Metropole Urban Hotel is located close to Heraklion Port, and provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
You'll also enjoy the following perks during your stay:
  • Coffee/tea in the lobby, smoke-free property and tour/ticket information
  • A lift, free newspapers and luggage storage
  • A 24-hour front desk and a front desk safe
  • Guest reviews give top marks for the central location and helpful staff
Room features
All guest rooms at Metropole Urban Hotel have comforts, such as Laptop workspace and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • 43-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks


English, French, German, Greek, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Health First (Greece)


Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms


  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Off-site parking within 656 ft (EUR 8 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting room


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk


  • Lift


  • English
  • French
  • German
  • Greek
  • Italian
  • Spanish

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge of EUR 30 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds


  • Parking is available nearby and costs EUR 8 per day (656 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece) guidelines.


Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Frequently asked questions

Does Metropole Urban Hotel offer free cancellation for a full refund?
Yes, Metropole Urban Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Metropole Urban Hotel?
As of 18 Aug 2022, prices found for a 1-night stay for 2 adults at Metropole Urban Hotel on 20 Aug 2022 start from £102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Metropole Urban Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Metropole Urban Hotel?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Metropole Urban Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability). Contactless social distancing is available.
What is there to do at Metropole Urban Hotel and nearby?
Recommended spots to visit include Morosini Fountain (3-min walk) and Heraklion Loggia (5-min walk), along with Historical Museum of Crete (6-min walk) and Heraklion Archaeological Museum (8-min walk).
Are there restaurants at or near Metropole Urban Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Samaria Delizioso (3-min walk), Veranda (3-min walk) and Enetiko (3-min walk).
What's the area around Metropole Urban Hotel like?
Metropole Urban Hotel is in the heart of Heraklion, a short 19-minute walk from Heraklion Port and 8 minutes' walk from Heraklion Archaeological Museum. Our travellers say that the local area is very central.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Stefanie, 1-night trip
Verified guest review

6/10 Good

Yuliya, 2-night trip
Verified guest review

10/10 Exceptional

Central Heraklion is a great place to visit
The hotel was in a great location. The welcome on arrival was generous. The hotel was very clean and very comfortable. Breakfast was generous too.
Mark, 2-night trip
Verified guest review

4/10 Fair

Do not book this hotel
It’s the worst hotel we ever stayed. DO NOT PAY FOR BREAKFAST INCLUDED WHEN MAKE THE BOOKING. It is waste of money, there are a lot of nearby cafe.
Aqil, 1-night trip
Verified guest review

10/10 Exceptional

Great hotel!
Great hotel in a beautiful neighborhood. The staff are amazing. I highly recommend the Metropole. The only suggestion would be better training for the restaurant wait staff. Not very friendly and incredibly slow.
Jeffrey, 3-night business trip
Verified guest review

10/10 Exceptional

Great city centre hotel
Perfect location for exploring Heraklion. Very friendly and helpful staff members.
3-night trip
Verified guest review

10/10 Exceptional

Nice, relaxing stay
Very nice, comfortable stay. Nice hotel restaurant. The bus stop to/from the airport is just on the other side of the plaza facing the church — about a five minute walk with heavy luggage, which makes it extremely convenient!
1-night trip
Verified guest review

10/10 Exceptional

Janos, 1-night trip
Verified guest review

10/10 Exceptional

Great staff and clean room
Emiko, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Sergey, 1-night trip
Verified guest review