Venice (XVQ-Santa Lucia Rail Station) - 4 min walk
Venezia Ferryport Station - 18 min walk
Venezia Tronchetto Station - 19 min walk
Restaurants
Ristorante ai Scalzi - 3 min walk
Burger King - 1 min walk
Bar Pasticeria Rio Marin - 5 min walk
Al Bacco Felice - 4 min walk
Ostaria al Vecio Pozzo - 3 min walk
About this property
Hotel Carlton on the Grand Canal
Hotel Carlton on the Grand Canal features a rooftop terrace and puts you within a five-minute walk of Grand Canal and Piazzale Roma. Guests looking for a bite to eat can visit La Cupola, one of 2 restaurants, which serves international cuisine and is open for lunch and dinner. Other features include a bar/lounge, a snack bar/deli and a terrace. Fellow travellers love the helpful staff and location.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
150 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: anytime
Check-out time is 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cots (infant beds)
Babysitting*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
2 restaurants
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Childcare in room (surcharge)
Children's menu
What to do
Personal watercraft (motorised)
Golfing nearby
Hiking/biking trails nearby
Parasailing nearby
Snorkelling nearby
Working away
Business centre
Meeting room
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Rooftop terrace
Garden
Television in common areas
Banquet hall
Accessibility
Lift
Raised toilet seat
Low-height worktop and sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Sleep well
Down duvet
Blackout curtains
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Desk chair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
La Cupola – Overlooking the ocean, this restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Top of the Carlton – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1 January to 31 January.
A tax is imposed by the city: From 1 January to 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
A tax is imposed by the city: From 1 February to 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.
Children & extra beds
In-room babysitting is available for an extra charge
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice
Frequently asked questions
Does Hotel Carlton on the Grand Canal offer free cancellation for a full refund?
Yes, Hotel Carlton on the Grand Canal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Carlton on the Grand Canal?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Carlton on the Grand Canal?
Sorry, there's no on-site parking at Hotel Carlton on the Grand Canal.
What are the check-in and check-out times at Hotel Carlton on the Grand Canal?
Check-in start time: 2 PM; check-in end time: anytime. Check-out time is 11:00 AM.
Is there an on-site casino at Hotel Carlton on the Grand Canal?
No, this hotel doesn't have a casino, but Casino of Venice (11-min walk) and Ca' Noghera Casino of Venice (20-min drive) are both nearby.
What is there to do at Hotel Carlton on the Grand Canal and nearby?
Have fun with activities such as hiking, parasailing and snorkelling, and practise your swing at the nearby golf course. Hotel Carlton on the Grand Canal also has a garden.
Are there restaurants at or near Hotel Carlton on the Grand Canal?
Yes, there are 2 on-site restaurants, featuring international cuisine and ocean views.
What's the area around Hotel Carlton on the Grand Canal like?
Hotel Carlton on the Grand Canal is located on the waterfront in Santa Croce, a short 4-minute walk from Venice Santa Lucia Station and 4 minutes' walk from Grand Canal. Travellers say that the hotel is in a great location.
Hotel Carlton on the Grand Canal Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
2/10 Poor
29 Jan 2025
Not 4 star would be 2 star at max
The hotel is not a 4 star by any means at max its 2 star old dates rooms felt like a updated prision cell a ridiculously view into an alley way or other peoples rooms so bad meant to be a superior room nothing superior about this room honestly possible worst room ive ever had wont ever be back we had to leave after couple hours pay for a new hotel
Karl
Karl, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Jan 2025
Great place
This trip was just perfect! The hotel was great and loved the room we stayed in with the windows and our view. Many dining options close by and right in front of the Grand Canal. Staff was very helpful and courteous.
Jeffrie
Jeffrie, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Jan 2025
Fantastic stay for my family of 4. Great breakfast and location.
William
William, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Jan 2025
Great location
Monique
Monique, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
9 Jan 2025
Avoid at all costs
Hotel was very expensive at £172 with breakfast for what you get. Room is extremely old and dirty looking. Smell of cigarettes as soon as I walked into the room even though there is a no smoking sign.
Werid rule where you have to hand in your key every time you leave which seems pointless and just an inconvenience if the tills are busy or non staffed.
Main issue is the walls are extremely thin so you can hear everything from the room above you as-well as outside the door and window which couldn’t be fully closed.
Many many more hotels surrounding which are cheaper by a mile and immensely better quality without the hand in key rule.
Overall definitely not worth the money compared to others much cheaper hotels I have visited.
2/10
Jake
Jake, 2-night trip
Verified Hotels.com guest review
8/10 Very good
5 Jan 2025
Everything was decent. However it’s odd that they still use keys and not cards and the requirement to leave the key at the front desk when leaving the room. Also more importantly the internet wifi was terrible and essentially non existent. This is 2025 not 1975.
Verified traveller
3-night family trip
Verified Hotels.com guest review
2/10 Poor
29 Dec 2024
Taneea
Taneea, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Amazing view and location
The hotel has amazing view and location on the canal
Very friendly staff and clean rooms
Highly recommend
Ahmed
Ahmed, 2-night trip
Verified Hotels.com guest review
2/10 Poor
20 Dec 2024
I would like a partial refund. On my last night, the hotel lost electricity. I had no heat, and had an emergency spotlight go on all night that was pointed directly at the bed. I did not sleep all night. Also didn’t have water or phone. Couldn’t charge my cell phone. It was unpleasant to say the least. Also the walls are paper thin. Any noise from the street or neighboring rooms woke me up.
Sarah
Sarah, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Dec 2024
Review on stay at Carlton on the Grand Canal
Beautiful place & personnel is very helpful
Maria Recanita
Maria Recanita, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Excellent location and stay here. Staff was super friendly and parking was close for $35 (24 hours). Tasty breakfast and comfortable with great shower and water pressure.
Verified traveller
1-night trip
Verified Hotels.com guest review
4/10 Fair
5 Nov 2024
Our stay was ok. There was water dripping from the ceiling leaving a puddle of water on the floor. There was only one towel in the room. We rang for another towel to be brought to our room which took around 40min and several calls to reception. We even offered to get it ourselves. However it was clean and the bed was very comfortable.
Rebecca
Rebecca, 1-night trip
Verified Hotels.com guest review
6/10 Good
1 Nov 2024
Ok
The first room did not have a window. It was dark and oppressive and I felt very claustrophobic. Luckily we changed to much brighter room without the heavy wallpaper and opening windows!!!!’
val
val, 3-night trip
Verified Hotels.com guest review
8/10 Very good
30 Oct 2024
Easy walk from Pizzale Roma, no need to hire anyone to get to the hotel.
Robert
Robert, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 Oct 2024
Good hotel and perfect locate to terminal and local transportation
Andres
Andres, 1-night romance trip
Verified Expedia guest review
8/10 Very good
30 Oct 2024
Great location
We love the location of the property, right along the Grand Canal.
What we didn’t like was the room and lack of comfort. After walking for hours we wanted an A/C cooled room with comfortable beds and pillows. The pillows were too thin and soft. The bed was also too soft and would shift on the frame.
I don’t mind the “old” look but I do mind it not being kept up. I love the charm of it but it could be better.
The A/C would blow warm air and there wasn’t proper ventilation. We had to leave the door open and the window open for fresh air.
Other than that, I would recommend this hotel for the location and the staff was super friendly and helpful. Which I think most will not find at other properties.
If you’re American, this is probably the best place to stay that’s budget friendly.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Oct 2024
Pierina
Pierina, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
26 Oct 2024
Scott
Scott, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Oct 2024
Mano
Mano, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
No additional commemts
Lisette
Lisette, 2-night trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
Very close to railway and bus station, gondola ride ,water taxi station .
Karishma
Karishma, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
This is a real nice place to stay and also close to the piazza Roma making the commute easy via water taxi. Views from the hotel rooftop don’t disappoint
Sandesh
Sandesh, 1-night trip
Verified Expedia guest review
8/10 Very good
15 Oct 2024
Good Place to Stay but bring Bug Spray
Very unique place to stay! The restaurant and the roof top bar are both fantastic! We were there in October and it was pretty nice outside most days and the air conditioning seemed to be turned off for the building. Which wasn't a huge deal as we just opened our balancy doors. This wouldn't have been a huge deal except the mosquitoes. I now have about 20 bites unfortunately which puts a downer on the rest of our trip.
Danielle
Danielle, 2-night trip
Verified Hotels.com guest review
8/10 Very good
15 Oct 2024
Jesse
Jesse, 3-night trip
Verified Expedia guest review
4/10 Fair
13 Oct 2024
I wasn’t expecting a lot and they didn’t disappoint! This is not a 4 star hotel it’s a 3 at best. We were supposed to get a room upgrade but got downgraded to a dumpy room with no heat and no blankets. The rooms and overall look of the hotel is dingy and ragged. Looks nothing like the pictures. If you have another option I suggest that.