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Hotel Carlton on the Grand Canal

Photo gallery for Hotel Carlton on the Grand Canal

Front of property
Terrace/patio
Terrace/patio
Classic Double Room | Minibar, in-room safe, desk, blackout curtains
Superior Double or Twin Room, Canal View | Minibar, in-room safe, desk, blackout curtains

Overview of Hotel Carlton on the Grand Canal

UNESCO Sustainable Travel Pledge

Hotel Carlton on the Grand Canal

4-star property
4-star hotel with 2 restaurants, near Grand Canal

8.0/10 Very good

996 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • Bar
  • 24/7 front desk
The price is £75
Price available on 31/1/2023
Map
Sestiere Di Santa Croce 578, Venice, VE, 30135

Room options

About this area

What's nearby

  • In Santa Croce
  • Grand Canal - 1 min walk
  • Piazzale Roma - 5 min walk
  • Rialto Bridge - 18 min walk
  • St. Mark's Basilica - 24 min walk
  • St. Mark's Square - 25 min walk
  • Port of Venice - 1 min drive
  • Doge's Palace - 6 min drive
  • La Fenice Opera House - 6 min drive
  • Bridge of Sighs - 51 min drive

Getting around

  • Marco Polo Airport (VCE) - 17 min drive
  • Venice (XVQ-Santa Lucia Rail Station) - 4 min walk
  • Venice Santa Lucia Station - 4 min walk
  • Venezia Ferryport Station - 18 min walk
  • Venezia Tronchetto Station - 18 min walk

Restaurants

  • Zanze XVI - 2 min walk
  • Ristorante Cà Leon - 3 min walk
  • Ostaria Al Vecio Pozzo - 3 min walk
  • Trattoria Il Vagone - 3 min walk
  • Quanto Basta - 4 min walk

About this property

Hotel Carlton on the Grand Canal

Hotel Carlton on the Grand Canal features a rooftop terrace and puts you 0.1 mi (0.1 km) from Grand Canal and 0.2 mi (0.4 km) from Piazzale Roma. Guests looking for a bite to eat can visit La Cupola, one of 2 restaurants, which serves international cuisine and is open for lunch and dinner. This upmarket hotel also features a bar/lounge, a snack bar/deli and a terrace. Fellow travellers like the helpful staff and restaurant.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Personal watercraft (motorised)
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Snorkelling nearby

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Cupola – Overlooking the ocean, this restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Top of the Carlton – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 17 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1 January to 31 January.
  • A tax is imposed by the city: From 1 January to 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February to 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice

Frequently asked questions

Does Hotel Carlton on the Grand Canal offer free cancellation for a full refund?
Yes, Hotel Carlton on the Grand Canal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Carlton on the Grand Canal?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at Hotel Carlton on the Grand Canal on 31 Jan 2023 start from £75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Carlton on the Grand Canal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Carlton on the Grand Canal?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Carlton on the Grand Canal?
Sorry, there's no on-site parking at Hotel Carlton on the Grand Canal.
What are the check-in and check-out times at Hotel Carlton on the Grand Canal?
You can check in from 2 PM - 5:30 AM. Check-out time is noon.
Is there an on-site casino at Hotel Carlton on the Grand Canal?
No, this hotel doesn't have a casino, but Casino of Venice (11-min walk) and Casino Vendramin-Calergi (12-min walk) are both nearby.
What is there to do at Hotel Carlton on the Grand Canal and nearby?
Have fun with activities such as hiking, parasailing and snorkelling, and practise your swing at the nearby golf course. Hotel Carlton on the Grand Canal also has a garden.
Are there restaurants at or near Hotel Carlton on the Grand Canal?
Yes, there are 2 on-site restaurants, featuring international cuisine and ocean views. Nearby restaurants include Ostaria Al Vecio Pozzo (3-min walk), Trattoria Il Vagone (3-min walk) and Quanto Basta (4-min walk).
What's the area around Hotel Carlton on the Grand Canal like?
Hotel Carlton on the Grand Canal is in Santa Croce, a short 4-minute walk from Venice (XVQ-Santa Lucia Rail Station) and 18 minutes' walk from Rialto Bridge. Travellers say that this hotel is in a good location.

Reviews

8.0

Very good

8.4/10

Cleanliness

8.3/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Across the grand canal from the train station
William, 2-night trip
Verified Hotels.com guest review

6/10 Good

AC was turned off in the whole building because of the season, but that was not disclosed at check-in. We weren't in the room much, but noticed the room never cooled down when we returned. The air was just getting pushed around. There are no window screens so we were a feast for the local mosquitos if we opened the windows. We decided to close the windows to stop feeding the mosquitos, but the room was not pleasant. We only found out about the AC on the last night and that we can ask for a fan. That should've been disclosed when we checked in. The bathroom was a decent size. The tub was a bit narrow, probably typical of Europe, but the faucet location was a bit odd. I actually hit my head one night. It's not a dealbreaker though. The way the window opens in the bathroom should be adjusted. If you have it open, people can see you shower and use the bathroom. It should open the other way so that you can have it open while you shower or use the toilet. The room itself was big and had plenty of space to spread our things around. The location is fantastic because it's across the bridge from the train station so we only had to carry our luggage over one bridge. I would recommend this place in the summer when the AC works or if they ever get window screens.
Amy, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Each and every staff member was so very kind, attentive, professional and helpful. The rooms were cleaned each day, the hotel was centrally located to the train station and water taxi. Should we have to opportunity to visit Venice again, we will definitely stay here again.
Cathy Ann, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The proximity to the train station is ideal. There is also a close public water transportation that made it easy to get around Venice.
Timothy, 4-night romance trip
Verified Expedia guest review

4/10 Fair

We had a bad experience at this hotel. As experienced travelers and many time visitors to Venice, we specifically pick a hotel that has air conditioning. Our room was small and like a sweat box. If one opened the window to get some cool air, then you were eaten alive all night by mosquitos (we knew this from previous visits). That means without air conditioning, your choice is to sweat all night or suffer from mosquito bites all night. It is my opinion that if a hotel advertises they have airconditioning, they should provide it. We were informed it was shut off for the year (again, we had had this experience before in Italy). The front desk was completely unconcerned with the fact that we could not sleep for five nights. That condition can make one very crabby. Another word of warning, do not eat at the hotel rooftop restaurant, unless you want frozen and microwaved food. Better for just drinks and the ambience. The hotel is living off of its location (excellent). One can do MUCH better.
Katherine, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Gary, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Sandra, 2-night trip
Verified Hotels.com guest review

4/10 Fair

No air conditioned in the hotel and it was too hot
fanny, 3-night family trip
Verified Hotels.com guest review

6/10 Good

There was nothing I particularly liked about the property, although its location was excellent for me as I needed to catch a train at the end of my stay and the station is opposite the hotel. Although conveniently positioned, I thought the property was dated and needed a revamp. The furniture was old and chipped, decor really outdated and there was a lack of plug sockets. The wall covering was dirty and stained in places. There were no USB ports for charging. There was a bath instead of a shower stall, inconvenient for me as I have had a new hip and climbing in and out was dangerous, especially as there was no rail which I could use to steady myself. In addition, the shower screen was damaged and water leaked everywhere. Moreover, I found a "hair" in the bath that I had to remove using the toilet brush. The hot breakfast food was cold.
Debra, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

They don’t have A/C. When the room is hot, they give you a fan when you ask for it. Amazing…
FEDERICO, 3-night romance trip
Verified Expedia guest review