4/10 Fair
19 Jan 2025
Disappointing return stay
We had stayed here before and the previous stay was great. Unfortunately this time was disappointing.
We arrived to our room to find it had a very overwhelming cigarette smell and cigarette burns through out the carpet.
I brought this up to reception and they changed us to another room. The second room was better than the first but still had a lot of faults. There was black mould in the bathroom. There were stains on the walls. The door had been removed from the shower so the entire bathroom got wet when using the shower.
The smoke alarm was hanging from the roof and would beep every 3 or 4 minutes. I had staff cone snd look at this, the reattached it to the ceiling and put a battery in it to make it work. Unfortunately now it would go off randomly every few hours until i pressed the reset button. So it would wake us a few times each night.
The entire motel was being renovated. There was no mention of this when we booked the room but there was posters up throughout the motel explaining this. We weren't prepared for the powertool and excavation noises every day from 9am to 5pm.
The room did not look like the photos. I assume the photos were ove the renovated rooms and we were in a room that was tet to be updated.
Location was great and i would stay here again but not until the renovations were completed.
I have photos of the defects in the room, like the mould etc but the app ADD A PHOTO button is not working so i can't add them.
Travis
Travis, 2-night trip
Verified Hotels.com guest review
