The hotel looks nice at first, and the personal hot tubs in the room are great. However, these are about all that's good. The first room they assigned us had a termite infestation and other bugs around. The termites were crawling all over the bedside area (and the mattress is on the floor because we opted for a tatami room). After that they switched us to another room. It wasn't as nice, but at least there weren't live termites. There were still signs of an infestation, however, and parts of the room had mould. We asked for the staff to clean the room and remove the mould after our first night, but they weren't able to. It was rather uncomfortable as the mould was growing in the toilet, which didn't have a door.