You can tell by reading the reviews on Google that many of them are not genuine or they are written by “local guides” which are not real traveller reviews. There should have to be some way to prove that you actually stayed at a hotel to allow you to leave a review.
I have no idea how this hotel can advertise a 5 star rating. By international standards, this is approx 3 star ratings. However, the price we paid to stay there was about the same as the cost of a powered site at an NRMA Reflections Park, so in many ways, it’s a good price.
Rooftop pool and bar: I will reiterate what some other people have explained in their reviews: to get there you need to go down the main elevator from your room to the G floor, then ride a different elevator up to the pool. It is not explained ANYWHERE when you make your accommodation booking that you will be allowed one “free” visit to the rooftop pool per day, per person. Any further visits require you to pay a fee. No nature or plants up there, just an arc pool that doesn’t join up in the middle. Not enough chairs or lounges for guests. The pool is in a poor condition. One of the safety panes was completely smashed out and covered with safety tape. There was broken tiles, rust, scummy walls and mould. Really unappealing.
I have so many other things to say but I’ve hit my character limit unfortunately!
Scammy breakfast experience, bathroom has no privacy (“honey, turn around and don’t watch me on the loo!”)