Kananaskis Mountain Lodge, Autograph Collection

Simply amazing service from all the staff. This hotel has gone out of their way to pick the most relaxed and interactive staff possible. The vibe of the hotel is just so relaxed. We will certainly be back for another visit.

Staff were great and professional, food at the hotel was also very good. The price for one night in a lofted room with a King bed being over $500 was a tad high. More info and or literature in the room with respect to the hotel and surrounding venues would also be beneficial. Only info was a menu. The Nordic Spa was a challenge getting in and was the case with other guests that I had spoken with. Completely understand the 2 to 5 hr wait and the first come first service program, but it is difficult to schedule your day knowing you might get a text at any given time and that might occur when your in middle of a meal as was the case with during our stay. It would also be advantageous if possible that those who are actually staying and paying at the hotel have some sort of preference to the spa other then the general public who just drive up and then depart. Moreover it would be nice to see as mentioned once texted that the Spa is now available, and if you happen to be in the middle of a meal that one can then be added to the list for the following day without having to start the entire first come first service process all over again.

We had the last two days of fall colors with a tinge of white in the mountain peaks. Our walks around the grounds were stunning.. The facilities were excellent. The staircase was a bit of a challenge for older bones, however with a little planning we kept the up and downs to a minimum. The staff were always friendly and helpful. The Nordic Spa was a once in a lifetime experience.

The cedar room food was unreal! Great service too! Forte restaurant was poor service but decent food

Poor service and food. Will not stay again.