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Palacio Provincial - Adults Only

Photo gallery for Palacio Provincial - Adults Only

Exterior detail
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Palacio Provincial - Adults Only

Palacio Provincial - Adults Only

3.5 star property
Adults-only hotel with outdoor pool, near Port of San Juan

9.0/10 Superb

368 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
103 Calle San Francisco, Old San Juan, San Juan, 00901

Room options

About this area

What's nearby

  • In Old San Juan
  • Port of San Juan - 7 min walk
  • Pan American Pier - 3 min drive
  • Condado Beach - 11 min drive
  • Puerto Rico Convention Center - 7 min drive
  • Casino del Mar at La Concha Resort - 7 min drive
  • Jose Miguel Agrelot Coliseum - 10 min drive
  • Fort Buchanan - 22 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 26 min drive

Restaurants

  • Pizza e Birra - 2 min walk
  • Waffle-era Tea Room - 2 min walk
  • Il Bacaro Venezia - 2 min walk
  • Patio Del Nispero - 2 min walk
  • Hecho en casa - 3 min walk
Map

About this property

Palacio Provincial - Adults Only

Palacio Provincial - Adults Only features a rooftop terrace and puts you within a 10-minute walk of Port of San Juan. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness centre for a workout, you can unwind with a drink at the bar/lounge. Also, this hotel is 2.5 mi (4 km) from Condado Beach and 3 mi (4.8 km) from Puerto Rico Convention Center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 43 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge

What to do

  • Beach nearby

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Fitness centre
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium cable channels
  • Netflix

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15 to 20 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Policies

<p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Palacio Provincial
Palacio Provincial Juan
Palacio Provincial Adults Only
Palacio Provincial - Adults Only Hotel
Palacio Provincial - Adults Only San Juan
Palacio Provincial - Adults Only Hotel San Juan

Frequently asked questions

Does Palacio Provincial - Adults Only offer free cancellation for a full refund?
Yes, Palacio Provincial - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palacio Provincial - Adults Only?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Palacio Provincial - Adults Only on 1 Mar 2023 start from £294, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palacio Provincial - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palacio Provincial - Adults Only?
Yes, there's an outdoor pool.
Are pets allowed at Palacio Provincial - Adults Only?
Yes, dogs are welcome. There's a charge of USD 100 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at Palacio Provincial - Adults Only?
Sorry, there's no on-site parking at Palacio Provincial - Adults Only.
What are the check-in and check-out times at Palacio Provincial - Adults Only?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at Palacio Provincial - Adults Only?
No, this hotel doesn't have a casino, but Sheraton Casino (6-min drive) and Casino del Mar at La Concha Resort (7-min drive) are both nearby.
What is there to do at Palacio Provincial - Adults Only and nearby?
Palacio Provincial - Adults Only has an outdoor pool and a fitness centre.
Are there restaurants at or near Palacio Provincial - Adults Only?
Yes, there's an on-site restaurant. Nearby restaurants include Casa Cortés ChocoBar (3-min walk), St. Germain Bistro and Cafe (3-min walk) and The Mezzanie (3-min walk).
What's the area around Palacio Provincial - Adults Only like?
Palacio Provincial - Adults Only is a short 7-minute walk from Port of San Juan and 2 minutes' walk from San Juan Gate.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Great pool area.
The hotel was lovely with a great pool area. The rooms were large and very comfortable. The only complaint would be the restaurant. Although the food was tasty they tended to close before the specified time that we were given of 9pm, for both food and drink. Nothing available after 7pm was quite inconvenient.
Debra, 4-night trip
Verified Hotels.com guest review

6/10 Good

Not so recommended
The location was good Service was a bit slow Room was dirty Maintenance was bed
itamar, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

not a luxury hotel
The hotel is in a great location. The rooms are spacious. The beds are comfortable. The air condition works pretty good. The bathrooms are nice. It's clean. But the walls are thin. You can hear people talking in any room your wall touches. Room 129 is the worst. It's right next to the office off of the main lobby & people are in there talking very loudly well after 11 PM. The door to the office can also be heard slamming at all hours of the day. We asked to move rooms but everything was booked the first 2 nights of our stay. The last night they did move us into another room, which was super quiet. But we had to wait about 3 hours in between cleaning to get into it. The bar & waitstaff were super nice. And the men working the front desk were really nice. The girls were not as welcoming or helpful. We also asked for washcloths our first night because the bathroom did not have any. 45 minutes later, someone brought us hand towels. We wound up going to the cvs and purchasing our own wash cloths. Then when they switched our room on the third night, there was 1, singular, washcloth. So the hotel did own some, just not enough? For being considered a "luxury" hotel, the staff did not make us feel welcome. And something really should be done about the amount of noise you can hear through the walls. Especially next to the office. Not sure if we would stay here again next time we're in San Juan
Sheree, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Relax and Recharge in Old San Juan
Fantastic location in Old San Juan, one block from the Cathedral, 5 minutes to the San Juan Gate, and 15 minutes to the Cathedral. The building is beautifully preserved, the rooms are modern and clean, there is plenty of lounge space available, the breakfast is solid, and the rooftop deck is the perfect retreat. I wish the pool were bigger - that's probably my only piece of constructive feedback.
Scott, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Robert, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place and great location!
This place is amazing. Staff was great; ambiance was great; and location was amazing. Loved the infinity pool and spa on the roof. Many restaurants within walking distance. With the traffic in Old San Juan, staying in the area so you don't need a vehicle is the way to go!
Herb, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversary stay
Excellent location in centric Old San Juan. Outstanding hotel with comfort rooms.
Hector J., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The most beautiful, relaxing, friendly hotel I’ve ever experienced.
Jody, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disapointed
We were excited to spend 9 days in Old San Jaun. Spent many hours reviewing hotels in the area. Checked, double checked reviews, different websites etc to ensure that the room I was booking indeed existed and that there was going to be no surprises. Upon arrival however was shown to our room that existed no where on any website including Palacio's own. I had specifically wanted a room that allowed us to open the doors to the juliet balcony to soak in the sounds, surroundings and goings on in the street below. Palacio is in the perfect area, on a perfect street for this, but the bed was up against the door and without moving the bed which disrupted the wall mounted lighting our wish was impossible. Immediately went to front desk and was greeted with uninterested, uninengaged staff that had no interest in trying to resolve our complaint. There is a complete lack of direction with staff and it is a shame as this could be such a great experience. Just wish we had spent our $4100.00 somewhere else.
Andrew, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night trip
Verified Hotels.com guest review