In the heart of Newcastle, Crystalbrook Kingsley offers a luxurious retreat with modern comforts. Savor breakfast at Roundhouse or unwind in the garden and enjoy free WiFi. The helpful staff has left a lasting impression on previous guests.
At Crystalbrook Kingsley, you'll be within a 10-minute drive of Newcastle Beach and John Hunter Hospital. The rooftop bar is a great place to grab a drink, and guests looking for a bite to eat can visit Roundhouse, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include free bike rentals, a terrace and a garden. Fellow travellers love the helpful staff and overall property condition.
Languages
Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Russian, Turkish
At a glance
DONE
Hotel size
130 rooms
Arranged over 9 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
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Special check-in instructions
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Secured covered on-site valet parking (AUD 50 per day; includes in/out privileges)
Wheelchair-accessible parking on site
On-site parking is limited
Height restrictions apply for on-site parking
Off-site parking within 3281 ft (AUD 15 per day)
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Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Water dispenser
What to do
Beach nearby
Ecotours nearby
Hiking/biking trails nearby
Mountain biking nearby
Horse riding nearby
Scooter/moped hire nearby
Working away
2 meeting rooms
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Free bike hire
Bike storage
Facilities
Built in 2021
Safe-deposit box at front desk
Garden
Terrace
Bike parking
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Well-lit path to entrance
Room amenities
Be entertained
55-inch Smart TV
Digital TV channels
Streaming services
Home comfort
Air conditioning (climate-controlled)
Minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Soundproofed rooms
Premium bedding
Tempur-Pedic mattress
Freshen up
Rainfall shower heads
Shower only
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Mini fridge
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Guidebooks/recommendations
Restaurant dining guide
Special features
Dining
Roundhouse – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Romberg's – On-site rooftop bar. Open daily.
Ms Mary – This café serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately AUD 25 for adults and AUD 15 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for AUD 70.0 per day
Parking
Covered valet parking costs AUD 50 per day with in/out privileges
Parking is available nearby and costs AUD 15 per day (3281 ft away)
Parking height restrictions apply
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Also known as
Crystalbrook Kingsley Hotel
Crystalbrook Kingsley Newcastle
Crystalbrook Kingsley Hotel Newcastle
Frequently asked questions
Does Crystalbrook Kingsley offer free cancellation for a full refund?
Yes, Crystalbrook Kingsley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Crystalbrook Kingsley?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Kingsley?
Yes. Valet parking costs AUD 50 per day. Parking spaces may be limited.
What are the check-in and check-out times at Crystalbrook Kingsley?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Crystalbrook Kingsley and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours and segway hire. Crystalbrook Kingsley also has a garden.
Are there restaurants at or near Crystalbrook Kingsley?
Yes, there's an on-site restaurant, Roundhouse.
What's the area around Crystalbrook Kingsley like?
Crystalbrook Kingsley is in Newcastle City Centre, a short 3-minute walk from Civic Station and 18 minutes' walk from Newcastle Beach. Travellers give top marks for the hotel's prime location.
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Crystalbrook Kingsley Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Restaurant
View
Parking
Location
Food
Bar
Bed
Breakfast
What guests liked
Breakfast was excellent and the buffet offered great views. (5 reviews)
The property's restaurant and rooftop bar offer a top-notch dining experience with great food and stunning views. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
24 Apr 2025
Excellent hotel
Excellent hotel-well positioned
Peter davis
Peter davis, 1-night trip
10/10 Exceptional
30 Mar 2025
Great place
Great Hotel very convenient location rooftop bar wasn’t open on a Sunday bizarre & a big disappointment.
Verified traveller
1-night trip
8/10 Very good
18 Apr 2025
Short stay
No drop off or drive in arrival area. Weird parking and arrival made an uncomfortable start to the stay.
Otherwise pleasant stay
David
David, 1-night trip
10/10 Exceptional
12 Jan 2025
Great staff, great hotel.
Alana
Alana, 1-night trip
6/10 Good
19 Apr 2025
Underwhelming and considering price point
Verified traveller
1-night trip
10/10 Exceptional
25 Jan 2025
Great clean motel. Great sites close by easy transport options.
Steve
Steve, 2-night trip
10/10 Exceptional
19 Feb 2025
Stylish
Always enjoy this hotel
Great stylish rooms
Good value and good location close to best restaurants
Wendy
Wendy, 1-night trip
10/10 Exceptional
4 Jan 2025
Great location
John
John, 1-night trip
10/10 Exceptional
2 Jan 2025
Beautiful room, very impressed with the property, fantastic breakfast with gorgeous views, will definitely stay again
Alina
Alina, 1-night trip
10/10 Exceptional
14 Jan 2025
Great location and very high end rooms. Exquisite restaurant and view.
Anne-Maree
Anne-Maree, 2-night trip
10/10 Exceptional
9 Jan 2025
The Kingsley was a very quiet place to stay and was in walking distance to Newcastle's nightlife.
sharon
sharon, 1-night trip
10/10 Exceptional
25 Jan 2025
Fantastic hotel right in the middle of City. Great views of the busy port. Incredible views from awesome breakfast buffet on top floor. Definitely worth the cost.
Glenn
Glenn, 2-night trip
10/10 Exceptional
30 Nov 2024
Simply the best Hotel in Newcastle.
Gary
Gary, 1-night trip
10/10 Exceptional
26 Jan 2025
Good value for money
Markus
Markus, 1-night trip
4/10 Fair
23 Apr 2025
Disappointment
The bedroom was lovely. I wasn't pleased that a member of staff helped themselves to my drink in the room. After bringing this to the attention of the duty manager, they apologised and offered us complimentary breakfast. I looked forward to the breakfast as a token of apology, however, for a 5 star hotel, i expected fast better service and quality. The breakfast at the many cafes in the area offered a better service and at half the price.
I'd stay at the hotel again, for the quality and location, but i did expect a lot more from a high quality hotel that i had stayed at before.
MARK
MARK, 3-night trip
10/10 Exceptional
17 Nov 2024
Nice convenient location with a fantastic bar
Lubco
Lubco, 1-night trip
10/10 Exceptional
25 Oct 2024
Great boutique hotel in the centre of town
Stephen
Stephen, 2-night trip
10/10 Exceptional
25 Dec 2024
Interesting place with character. A bit of luxury but not over the top.
Adrian
Adrian, 2-night trip
10/10 Exceptional
1 Oct 2024
Absolutely great location, the staff are more then helpful and polite. Very beautiful place to stay
VICTORIA
VICTORIA, 2-night trip
10/10 Exceptional
13 Jan 2025
A very pleasant experience
Greg
Greg, 3-night trip
8/10 Very good
4 Jan 2025
Convenient comfortable
Peter
Peter, 1-night trip
8/10 Very good
22 Apr 2025
Crystalbrook Kingsley Newcastle
We had high expectations after seeing the hotel on Travel Guides. I will start with the downsides, there were a couple of long strands of black hair on our bed, must be from the lady who serviced the room. The toilet seat is a bit high for comfort and the room at 29m is definitely on the small side, though big enough for a short stay. There was no pool or even a gym room which is a big disappointment for a 5 star hotel. Also no hotel lobby for easy parking and $50/night for parking is way too much when there is free night parking right outside. We liked the separate toilet from the bathroom, appreciated the free movies on offer. Loved the views from the buffet breakfast Roundhouse, can never get tired of that. We also liked the free filtered water station on each level, this is a big bonus and great for the environment, wish every luxury hotel had this feature. Overall a nice stay and would recommend it if you come to Newcastle as there really isn't much option for 5 star hotels in this city.
Verified traveller
2-night trip
10/10 Exceptional
8 Oct 2024
Absolutely beautiful, centrally located
Bronwyn
Bronwyn, 1-night trip
10/10 Exceptional
29 Aug 2024
Second visit and still a wonderful place to stay, very comfortable very clean and super easy to find.
Elizabeth
Elizabeth, 2-night trip
10/10 Exceptional
16 Dec 2024
Nice clean rooms. Close to everything I needed within walking distance