See all properties

Choose dates to view prices

citizenM San Francisco Union Square

Photo gallery for citizenM San Francisco Union Square

Interior detail
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Overview of citizenM San Francisco Union Square

citizenM San Francisco Union Square

4.0 star property
4-star hotel with restaurant, near Moscone Convention Center

9.4/10 Exceptional

294 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • 24/7 front desk
The price is £145
Price available on 31/3/2023
Map
72 Ellis Street, San Francisco, CA, 94102
Main amenities
  • Housekeeping (on request)
  • Restaurants
  • Breakfast available
  • 24-hour fitness centre
  • Coffee shop/cafe
  • 24-hour business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Water dispenser
  • Multilingual staff
  • TV in a common area
For families
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Lift
  • In-room climate control (air conditioning)

Room options

About this area

What's nearby

  • In Union Square
  • Moscone Convention Center - 9 min walk
  • Oracle Park - 24 min walk
  • San Francisco Bay - 24 min walk
  • Lombard Street - 31 min walk
  • Pier 39 - 34 min walk
  • Chase Center - 35 min walk
  • Union Square - 5 min drive
  • San Francisco Museum of Modern Art - 2 min drive
  • Ferry Building - 3 min drive
  • Exploratorium - 3 min drive

Getting around

  • San Francisco International Airport (SFO) - 24 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 33 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 12 min drive
  • San Francisco Station - 19 min walk
  • Market St & 4th St Stop - 2 min walk
  • Powell St & O'Farrell St Stop - 2 min walk
  • Market St & Stockton St Stop - 2 min walk

Restaurants

  • The Food Emporium - 3 min walk
  • Boudin Bakery & Cafe - 2 min walk
  • Burger King - 1 min walk
  • King Of Thai Noodle - 2 min walk
  • John's Grill - 1 min walk
Map

About this property

citizenM San Francisco Union Square

When you stay at citizenM San Francisco Union Square, you'll be a short five-minute drive from Pier 39 and Moscone Convention Center. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. This upmarket hotel is also a short five-minute drive from Oracle Park and San Francisco Bay. Public transportation is only a short walk: Market St & 4th St Stop and Powell St & O'Farrell St Stop are only steps away.

Languages

English

Cleaning and safety practices

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Co-working spaces

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2021
  • Television in common areas
  • Communal living room
  • 24-hour fitness centre
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • IPad
  • IPod docking station
  • LED television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 19.95 per person
  • Late checkout can be arranged for an extra charge of USD 39 (subject to availability)

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Policies

<p>Noise-free guestrooms cannot be guaranteed.</p><p>On-site parties or group events are strictly prohibited.</p> <p>Long-term renters welcome. </p><p>This property uses wind energy, plus eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p> <p>This property reserves the right to pre-authorise the guest's credit card prior to arrival. </p>

Also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does citizenM San Francisco Union Square offer free cancellation for a full refund?
Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at citizenM San Francisco Union Square?
As of 30 Mar 2023, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 31 Mar 2023 start from £145, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at citizenM San Francisco Union Square?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM San Francisco Union Square?
Sorry, there's no on-site parking at citizenM San Francisco Union Square.
What are the check-in and check-out times at citizenM San Francisco Union Square?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 39 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at citizenM San Francisco Union Square?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.
What is there to do at citizenM San Francisco Union Square and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM San Francisco Union Square?
Yes, there's an on-site restaurant, canteenM.
What's the area around citizenM San Francisco Union Square like?
CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 9 minutes' walk from Moscone Convention Center.

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.5/10

Staff & service

8.9/10

Amenities

9.6/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Holly, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mika, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aleksandra, 6-night business trip
Verified Hotels.com guest review

6/10 Good

Fun vibe but service needs improvement
We stayed at Citizen M, despite it being more expensive than comparable hotels, because we stayed at a Citizen M in London & my son loved it. The SF version is similar with quirky, fun decor, games & a 'family room' in the lobby, a bar, etc. but where we noticed a big difference was w/ service. You have to self check-in on a computer & it's a process. I did this & in the end it said there was an error so I tried to get staff to help issue a key but they dragged their heels when I was tired & anxious to get to my room. Eventually we did get a key & went to our room which I was prepared for, given that it's the same in each location. It's like a cruise ship room with the entire bed being tucked into the walls & you cannot walk around it--whoever is sharing the bed w/ you is going to have to climb over you to get in/out. Then, it's an extremely small room with a circular toilet/shower combo. It has fun color/mood lights but be warned that if offers NO sound buffer so be sure to stay with someone you like as they'll hear you peeing, showering & more! Service fell short again when we came back from dinner & our key didn't work. We had to go back to check-in, they said we hadn't paid (we were locked out of our room) but we had, I showed proof. In the midst of this a guy walked up & wanted a room & staff person started helping him instead of finishing helping us which is NOT ok. Location is great in Union Square, breakfast was so-so & quite expensive. Stay was just ok for $$$.
Nicole, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The room was tiny and cramped. It was not comfortable.
Lee, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Great location near many popular sites/convention centers. Very friendly and helpful staff. Smooth check in/check out process. Mattress was a little firm but still very comfortable. Rooms were small, but space was used well. Iron/ironing board in designated common areas on 6th and 12th floors rather than in each room. Would stay again.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Superior Experience @ Very Fair Cost
A great experience. Check-in, common areas, room, aesthetic, breakfast service and, importantly, the price were all excellent. Will not hesitate to return.
jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic Tiny Hotel Room
Loved the room. Small but had a lot of personality and the ease of use when controlling the entire room from the iPad Mini was a joy. Great spot.
Darrius, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Modern compact comfort
Compact comfort. Modern but affordable in downtown/Union square San Fran. Super close to public transit and plenty of shops/eateries. Perfect for a solo traveler. Could work for a couple
Corey, 2-night trip
Verified Hotels.com guest review