Stayed with my family, 2 of us and our son, the sofa-bed was in bad condition, but it was then swapped. The Air-con wasn’t working properly but maintenance resolved it. Mini bar was hot, when replaced was nearly the same. When going into the reception and bar, we asked of one the boys, the blonde one about what to do in the area and he told his friend in Spanish, why don’t they check on google? Completely horrendous treatment, unacceptable. We will be complaining to hotels.com directly to request a partial refund surely.