At the end of April, we chose to stay at the DoubleTree by HIlton in Malta, booked via Hotels.com. We picked this hotel due to the location and amenities it offered. When we arrived we were greeted by friendly staff in a nice clean new looking hotel. We'd booked a double room and entered to find it setup as a twin. Dropping by the reception got this fixed whilst we were out. Then we had no hot water, requiring an engineer to have to attend to fix and finally had a broken safe, which again required an engineer to attend to fix. These were fairly minor issues and we were happy that they were resolved quickly. However, the next day, when we explored the hotel we found that most of the amenities that we had chosen the hotel for were either under construction or closed. The following are currently not open:
- Gym / Fitness Centre
- Spa (inc Steam room, sauna and jacuzzi)
- Beach Club / Beach Access
- Casino
Hilton's website shows these are currently closed due to refurbishment / building works, but this is not reflected on Hotels.com or other booking sites (ebookers). A complaint was made to the hotel, via Hotels.com, but they will not add a note on the property details, this is really disappointing. This hotel will be a great hotel, the bar and onsite restaurant are top quality, we just wish they were honest about what was available for our stay. Had we known what was available for our stay, we would not have booked this hotel.