Our stay was average. Our expectation was high considering this is a 5* resort but there were some obvious issues in the hotel. Ill list both good and bad points.
Good
1) Main restaurant had alot of variety of food
2) The grass, flowers and plants were nicely landscaped and maintained well.
3) The chinese restaurant was reeally good. The food was fresh and service was top notch.
4) The room/villa was big enough.
5) For kids, they provide milk, good stroller, high chair as and when required.
Bad
1) Biggest disappointment was they stop heating the pool in May and expect the weatger to heat up (trying to save costs). We had not so hot days (max temp 24 with low 17) so the pool went really cold. Therefore, we cant really use the pool. They also for some bizaare reason close the indoor pool (only allowed for aquabike). It wasnt heated either so we were shivering. This might be hotel policy but this is a 5* hotel where we spend huge amount of money and expect that the main purpose of our trip is taken care of. Hugely disappointing. Ofcourse you cant use the slide because you will have to deal with cold water.
2) Wifi signal wasnt consistent.
3) In the main restaurant, 90% of the plates had rotten egg smell. They dont properly clean their plates .
4) Burger Inn restaurant was aweful with buns which were breaking up and patty that felt like McDonald's.
5) Bonsai restaurant had salty food
Passterrrie had old not fresh pastry.
6) Some of the staff didnt know how to speak Englis