Delfines Collection Hotel By Mercure is a great choice for a stay in Santa Cruz.
At a glance
DONE
Hotel size
27 rooms
DONE
Arriving/Leaving
Check-in time starts at noon
Check-out time is noon
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
No cots (infant beds)
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
Property amenities
Food and drink
Room service (limited hours)
Services
Romance packages
Facilities
An outdoor pool
Double-glazed windows
Accessibility
Lift
Lift door width (centimetres): 200
Wheelchair-accessible path to lift
Well-lit path to entrance
Room amenities
Be entertained
55-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 50+ Mbps)
Phone
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (13%).
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
Also known as
Delfines Collection By Mercure
Delfines Collection Hotel By Mercure Hotel
Delfines Collection Hotel By Mercure Santa Cruz
Delfines Collection Hotel By Mercure Hotel Santa Cruz
Frequently asked questions
Does Delfines Collection Hotel By Mercure offer free cancellation for a full refund?
Yes, Delfines Collection Hotel By Mercure does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Delfines Collection Hotel By Mercure?
Yes, there's an outdoor pool.
What are the check-in and check-out times at Delfines Collection Hotel By Mercure?
You can check in starting at noon. Check-out time is noon.
What is there to do at Delfines Collection Hotel By Mercure and nearby?
Delfines Collection Hotel By Mercure has an outdoor pool.
What's the area around Delfines Collection Hotel By Mercure like?
Delfines Collection Hotel By Mercure is a short 11-minute walk from Santa Cruz Zoo and 13 minutes' walk from Ventura Mall.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Delfines Collection Hotel By Mercure Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
7 Jun 2023
Excellent place to stay!
Luisa
Luisa, 1-night trip
8/10 Good
30 May 2024
Nice place for an overnight
Gustavo
Gustavo, 1-night trip
10/10 Excellent
18 Mar 2024
Nice small hotel
Carlos
Carlos, 3-night trip
10/10 Excellent
19 Jun 2024
Nice hotel for the price
The room was clean and spacious. The bed was very comfortable and the breakfast was generous with a lot of variety.
Verified traveller
2-night trip
10/10 Excellent
2 Aug 2024
Staff was understanding and friendly! Very good breakfast!! And overall had a good stay!
Helena
Helena, 2-night trip
10/10 Excellent
20 Feb 2024
This is a well kept property with spacious and well appointed rooms.
Juan
Juan, 1-night trip
2/10 Terrible
4 Jan 2025
Beware… This place had bed bugs.
Rodolfo
Rodolfo, 1-night trip
6/10 Okay
12 Apr 2023
location
dinning
Josseline De las
Josseline De las, 1-night trip
10/10 Excellent
14 Apr 2024
very clean. also the bed was very confy. Overall really good.
Jerson
Jerson, 1-night trip
10/10 Excellent
5 Aug 2024
It was clean
Abe
Abe, 1-night trip
6/10 Okay
1 Jul 2025
decepcionado en el check out. me hubiera gustado pagar una parte en efectivo y me lo cargaron todo en la tarjeta. me ha sobrado mucho dinero boliviano que tendré que cambiar a un peor tc.
En el momento del pago no me dijeron que tenía que pagar una noche mas y cuando se dieron cuenta me llamaron para pagar y yo ya me había ido. Fue muy incómodo tener que dejar un sobre con el dinero por el pago de esa noche en otro lugar.
Cuando pedí una factura única desglosada me dijeron que no era posible y me resulta poco conveniente tener que presentar tres facturas distintas.
La última vez que fui quedé satisfecho pero esta vez lo cierto es que he quedado muy decepcionado.
EN el dispensador de la ducha solo se ve una etiqueta que indica champú. La otra etiqueta está malograda y no indica nada. Lo lógico es pensar que es gel de ducha para el cuerpo pero me temo que era acondicionador. Para el cuerpo sería la barrita de jabón que es mucho más incómodo. Lo ideal sería poner dispensador de gel de ducha.
Saludos,
Alberto
Alberto, 2-night trip
10/10 Excellent
23 Jun 2025
La atención, la ubicación, la comodidad y la limpieza. Todo lo importante está excelente
Mario
Mario, 6-night trip
10/10 Excellent
31 May 2025
Santiago
Santiago, 4-night trip
10/10 Excellent
4 May 2025
Muy bueno
Elena
Elena, 2-night trip
10/10 Excellent
30 Apr 2025
Daniela
Daniela, 7-night trip
10/10 Excellent
13 Apr 2025
Ótimo hotel com excelente localização
A estadia foi ótima!
O hotel é bem limpo, organizado,o café da manhã é bom.
O quarto é beeeeem grande.
Um ponto de atenção pro checkin que, apesar de no app dizer que é as 12:00, ao chegar no hotel, informam que é as 14.
A localização também é ótima, mto perto de vários bares da San Martin.
Erica
Erica, 4-night trip
10/10 Excellent
26 Mar 2025
edwin
edwin, 2-night trip
10/10 Excellent
24 Mar 2025
Melhor hospedagem que fiquei na Bolívia
A melhor hospedagem que fiquei na Bolívia, não pense duas vezes , se hóspede aqui porque ele é muito limpo, cama confortável, café da manhã variado e delicioso.
Os atendentes são muito simpáticos e prestativos .
Edimar
Edimar, 1-night trip
10/10 Excellent
22 Feb 2025
Dalyenne
Dalyenne, 2-night trip
10/10 Excellent
11 Jan 2025
Muito bom custo x benefício
Funcionarios agradaveis, atenciosos e solícitos. Cafe da manha variado. Quartos super confortável.
Verified traveller
1-night trip
8/10 Good
25 Dec 2024
Matias Daniel
Matias Daniel, 2-night trip
10/10 Excellent
21 Dec 2024
Muy buena relación precio/calidad
Pieza grande, cama muy confortable.
Muy bien ubicada, desayuno variado. Buena piscina, el gimnasio muy pequeño