Unwind on the rooftop terrace, indulge in international cuisine at one of two restaurants, and rejuvenate with a massage treatment at Alua Tenerife. With concerts and live shows, shopping on site, a poolside bar and 2 outdoor pools for fun in the sun.
Reviews
7.47.4 out of 10
Good
Popular amenities
Bar
Parking available
Pet-friendly
Childcare
Spa
Pool
Main amenities (12)
Daily housekeeping
Near the beach
3 restaurants and 2 bars/lounges
2 outdoor pools and indoor pool
Rooftop terrace
Breakfast available
Free children's club
Fitness centre
Sauna
Self parking
Children's pool
Pool bar
For families (6)
Babysitting services
Children's pool
Children's club (free)
Playground on-site
Fridge
Private bathroom
Room options
Available filters for rooms
Showing 34 of 34 rooms
View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)
Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)
Highlights
Balcony
Separate sitting area
Air conditioning
Kitchen
Fridge
Smart TV
Renovated in 2021
Separate bedroom
40 sq m
Sleeps 2
2 Single Beds and 1 Single Sofa Bed
View all photos for Double Room, Pool View (1 Adult)
Double Room, Pool View (1 Adult)
Highlights
Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
32 sq m
Sleeps 1
1 Single Bed
View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400
What's nearby
Plaza del Charco - 14 min walk - 1.2 km
Taoro Park - 16 min walk - 1.4 km
Loro Park - 18 min walk - 1.6 km
Lago Martianez Swimming Pools - 4 min drive - 2.0 km
La Paz Lookout - 4 min drive - 3.1 km
Getting around
Santa Cruz de Tenerife (TFN-Tenerife North) - 37 min drive
Tenerife (TFS-Tenerife South) - 78 min drive
Area shuttle (surcharge)
Bus station shuttle (surcharge)
Restaurants
Playa Jardin - 6 min walk
Andana Beach Club - 5 min walk
Alberto's Bar - 13 min walk
Mazaroco - 10 min walk
La Taperia - 8 min walk
About this property
Alua Tenerife
Alua Tenerife puts you within a 15-minute walk of Plaza del Charco and features a rooftop terrace and a free kids' club. Guests can indulge in spa services, and Terra, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include 2 outdoor pools, an indoor pool and a poolside bar.
All-inclusive
All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
All buffet meals, snacks and select beverages included
Languages
English, French, German, Spanish
At a glance
Hotel size
422 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting
Free children's club
Pets
Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (fees apply)
Wheelchair-accessible parking on site
On-site parking includes off-street options
Transfers
Bus station shuttle*
Off-site
Area shuttle within 500 metres*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
3 restaurants
2 bars/lounges
Poolside bar
Water dispenser
Travelling with children
Free children's club
Children's pool
Mini golf
Playground
Babysitting services
Local/corner shop
What to do
Mini golf
Concerts/live shows
Shopping
Ping pong
Beach nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba-diving nearby
Scooter/moped hire nearby
Skydiving nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Bike hire
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 1996
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Television in common areas
Fitness centre
2 outdoor pools
An indoor pool
Arcade/games room
Spa services
Sauna
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local culture and ecosystem education
At least 80% of lighting from LEDs
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Banquet hall
Reception hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible bus station shuffle
Handrails in stairwells
Well-lit path to entrance
Room amenities
Be entertained
40-inch Smart TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Sleep well
Blackout curtains
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Bath or shower
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms.
Dining
Terra – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kentia – This poolside family restaurant only serves lunch. Open daily.
Enyesque – This restaurant specialises in local cuisine and serves lunch and dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 14 for adults and EUR 10 for children
Local area shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Self-parking is available for an extra charge
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June until 30 September.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Also known as
Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz
Frequently asked questions
Does Alua Tenerife offer free cancellation for a full refund?
Yes, Alua Tenerife does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Alua Tenerife?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Alua Tenerife?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Alua Tenerife?
Yes, there's self parking on site (charges apply).
What are the check-in and check-out times at Alua Tenerife?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Alua Tenerife?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (4-min drive) is nearby.
What is there to do at Alua Tenerife and nearby?
Have fun with nearby activities such as fishing, hiking and kayaking. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and an indoor pool. Alua Tenerife also has a sauna and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near Alua Tenerife?
Yes, there are 3 on-site restaurants, featuring international cuisine and poolside dining.
Does Alua Tenerife have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Alua Tenerife like?
Alua Tenerife is located near Garden Beach, only a short 14-minute walk from Plaza del Charco and 16 minutes' walk from Dock of Puerto de la Cruz.
Have a question?
Beta
Get instant answers with AI powered search of property information and reviews.
Alua Tenerife Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
7.6/10
Staff & service
7.0/10
Amenities
6.8/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Very good
6 Sept 2024
Nada en especial, todo correcto
Ruth Sagredo
Ruth Sagredo, 5-night trip
2/10 Poor
26 Dec 2023
Karin
Karin, 14-night trip
6/10 Good
24 Oct 2023
Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen.
Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt.
Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt.
In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen.
My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay.
Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet.
Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.
Helmut
8/10 Very good
16 Sept 2023
Virginia
Virginia, 8-night trip
10/10 Exceptional
14 Aug 2023
lilia rosa
lilia rosa, 3-night trip
6/10 Good
26 Jul 2023
Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.
Thomas
Thomas, 8-night trip
6/10 Good
24 Jul 2023
Alberto
Alberto, 6-night trip
10/10 Exceptional
25 Jun 2023
MARIA IDAIRA
MARIA IDAIRA, 1-night trip
10/10 Exceptional
18 Jun 2023
Melissa
Melissa, 4-night trip
8/10 Very good
7 May 2023
Jordan
Jordan, 2-night trip
8/10 Very good
4 May 2023
Personal ,limpieza y animación muy buena. Las comidas son en general buenas unos días mejor que otros.destacar que le falta servicio a las mesas en el bar, ya que hay que pedir en barra
maria jose
maria jose, 1-night trip
8/10 Very good
3 Apr 2023
Me encantaron las instalaciones, la limpieza y el estado de la habitación, el personal era súper agradable y atento.
Lo único que no me gustó tanto fue la comida del buffet, no estaba muy allá.
Laura
Laura, 2-night trip
10/10 Exceptional
25 Mar 2023
Claudio
Claudio, 5-night trip
10/10 Exceptional
21 Mar 2023
Perfekt
10 poäng.
Håkan Fotö
Håkan Bertil
Håkan Bertil, 7-night trip
8/10 Very good
31 Dec 2022
Jesus Jorge
10/10 Exceptional
12 Sept 2022
joaquim
joaquim, 3-night trip
8/10 Very good
20 Aug 2022
Beba
Beba, 1-night trip
4/10 Fair
5 Dec 2020
Para no repetir
El hotel fue buscado por una urgencia...... Hotel muy anticuado en general.
Sólo probé el desayuno y está normal.
Muy MALA EXPERIENCIA con el personal de limpieza de la habitación. Tocaron en la puerta a las 8:40 de la mañana y sin esperar tras 5 segundos abrieron la puerta. Le pedí amablemente una explicación del hecho y dice que era para saber si estaba libre, le comenté que para eso está recepción quien puede informarles y en vez de pedir disculpas solo se basaron en excusarse.
Servicio pésimo.
Hotel muy anticuado.
Enrique
Enrique, 1-night trip
2/10 Poor
22 Nov 2020
instalaciones obsoletas,cena vomitiva poca variedad y de muy mala calidad.Personal nada empatico.Mala organizacion en el desayuno.No volvere jamas
ramon
ramon, 1-night trip
10/10 Exceptional
17 Nov 2020
La habitación bien, las instalaciones del hotel bien, la comida buena.
Como punto negativo, los cabezales de la cama no eran nada cómodos para estar apoyados, heche en falta un vaso, aunque fuese plástico en el baño, pero en general, todo muy bien y repetiría otra vez
JOSE ARSENIO
JOSE ARSENIO, 1-night trip
8/10 Very good
12 Nov 2020
Buen hotel con pequeñas deficiencias
Lo mejor: el rápido check-in, su situación, el buffet i las instalaciones en general.
Lo peor: el tamaño de la televisión de la habitación, que no disponga de Wi-Fi gratuita y... la cortina de la bañera (pongan una mampara!!!)
Verified traveller
3-night trip
2/10 Poor
26 Sept 2020
Verified traveller
1-night trip
10/10 Exceptional
14 Sept 2020
OFELIO
OFELIO, 1-night trip
8/10 Very good
14 Sept 2020
Hotel tranquilo
En general bastante limpio, desayunos buenos, cena regular tirando a mal,parking escaso, piscina buena aclimatación