4/10 Fair
26 Aug 2024
Room had no ventilation and a musty smell. It was not properly cleaned. When we checked in the bathroom sink was dirty and full of red hair. There was a used bandaid on the flooor next to my bed. I cleaned these myself with hand sanitiser. The toilet paper ran out and was not refilled. Despite complaints rhat they did not clean the room after our first night, they continued not to service the room. I stripped the beds and our private tour guide called them in but that’s the only day they cleaned the room. The woman, who I believe is the owner, desperately needs training in hospitality. She does not greet people evennat breakfast. No one is ever at the reception desk. They hang out on the roof terrace which is only accessible by several staircases. B/fast was terrible. The tourism bureau in the area should attend and give it a rating. It’s not suitable for anyone who does not speak Turkish. It was a very unplesant experience! Due to the room layout I triped and fell on my knee. I was screaming but it took someone in a neighbouring room to get someone to come and assist me. They did bring me an ice pack as I requested. My knee is still sore several days later.
Cathy
Cathy, 3-night family trip
Verified Hotels.com guest review
