2/10 Poor
16 Dec 2024
I was Never provided checkin information!
If I could give a negative reciew I would. I do NOT recommend this property! I was charged when I booked the apartment and the owner/seller never provided the check-in instructions nor lockbox codes. He responded to 1 of my 5 messages then totally ignored my request for the checkin info. The day before my trip overseas I was on the phone for over an hour with hotels.com trying to get my checin information with no results. Also I was told the charge was nonrefundable even though the checkin information had never been provided!!!! UNBELIEVABLE!!! I had to book another hotel at the last minute on another website. Very disappointed with hotels.com for not issuing a refund when the seller obviously broke the booking agreement by never sending the checkin information!
Alison
Alison, 1-night trip
Verified Hotels.com guest review