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Rio Serrano Hotel + Spa

4.0 star property
Mountain hotel with spa, near Serrano River

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Lobby sitting area
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Ecotours
Hiking

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Free parking
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour health club
  • Sauna
  • Steam room
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 4 meeting rooms
  • Terrace

For families (6)

  • Free cots/infant beds
  • Playground on-site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
The price is £454
includes taxes & fees
4 Jan - 5 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Superior Double or Twin Room, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Traditional Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

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About the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.7 km
  • Cuernos del Paine Lookout - 14 min drive - 10.3 km
  • Lago Pehoe - 30 min drive - 17.7 km
  • Salto Chico Falls - 31 min drive - 18.0 km
  • Glacier Grey - 46 min drive - 25.6 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

When you stay at Rio Serrano Hotel + Spa, you'll be within a 10-minute drive of Torres del Paine National Park. You can visit the spa to indulge in body wraps or manicures and pedicures, and Regional cuisine is served at Kaienk Restaurant, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a 24-hour health club are other highlights. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 108 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Playground
  • Children's menu
  • Children's games
  • Toys

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Horse riding/hire
  • Shopping
  • Pool table
  • Access to nearby indoor pool
  • Mountain climbing nearby
  • Horse riding nearby
  • Ski area nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (635 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Communal living room
  • 24-hour health club
  • An indoor pool
  • Shopping centre on-site
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Home comfort

  • Heating (climate-controlled)
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps and 2-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Kaienk Restaurant – Overlooking the garden, this restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Dickson – This bar overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between 1 May and 1 October.

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Is Rio Serrano Hotel + Spa currently open?
The property is closed between 1 May and 1 October.
Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?
Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Rio Serrano Hotel + Spa?
Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Rio Serrano Hotel + Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Rio Serrano Hotel + Spa?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Rio Serrano Hotel + Spa?
Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Rio Serrano Hotel + Spa and nearby?
Have fun during the warmer months with activities such as horse riding. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a 24-hour health club, a sauna and an arcade, as well as a garden and access to a nearby indoor pool.
Are there restaurants at or near Rio Serrano Hotel + Spa?
Yes, Kaienk Restaurant offers Regional cuisine and garden views.
What's the area around Rio Serrano Hotel + Spa like?
Rio Serrano Hotel + Spa is located on the waterfront, a short 6-minute walk from Serrano River.

Rio Serrano Hotel + Spa Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

a perfect place to unwind
a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Rupal, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great spot/ views- food so-so
Great views- pool is nice also. Food is so-so. They have a bit of a locked audience so I’m not sure their effort for food is that great. You are paying for location and views here.
Eric, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Katie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicest hotel we've ever stayed at!
Incredible location and views, excellent food, friendly staff.
View from our room...
Another view from our room!
Mark, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location for touring Torres del Paine
I wish we could've stayed longer than 4 days - we spent so much time hiking and touring the park, that we didn't get to take advantage of everything the hotel had to offer. And the hotel was really nice - great views of the mountains, horses grazing literally right outside our window, great food and wine choices. We did all our tours thru the Massif which is an adventure company located right in the lobby.
Lisa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay in October for 7 nights.
Had a great stay at rio Serrano for 7 nights. We stayed in a superior room and the view was even better than it looked in the pictures. All the food was great(loved the cerviche) and the staff excellent. The best part is probably the pool and spa which is just beautiful and full of great features(sauna, showers, available drinks). I would recommend this hotel for anyone wanting a luxurious stay close to the park.
Kathryn, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

patricia, 3-night trip
Verified Expedia guest review

6/10 Good

Beatrice, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Iván, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent. A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and welcoming. We liked the varied breakfast, a lot of good options to choose from. Finally, the hotel has an app, it was convenient to check the menus there and even table reservations are possible there. The main negative for us was the staff (except for in the spa): there were several issues during our stay. One day room service was forgotten, the next, the bathrobes were taken from the room, but not replaced for a day. Most of the staff at the bar could not care less about serving guests. Our main complaint was how however how they handled a dinner payment. We did not leave card details as like everywhere in Chile, they cannot or do not want to put a hold on debit cards. At dinner, they put our consumption on the room without asking us. Later (when already asleep), we got a call that we had to pay immediately. We were dumbfounded that they woke us up and even came to our room for this, we wouldn't have run off without paying USD 50 after paying USD 1500 for our stay.
Ferenc Bence, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

We booked a room with a view of The Massif and it was completely worth it as the view is incredible! You also get the same view from the dining room and bar and comfy seating areas which were great for relaxing and taking it all in. The room was clean and modern although only minor disappointment was the bathroom which could do with an upgrade to match the quality of the rest of the hotel. The pool was lovely, a great space to relax after a long hike the day before. Initially we had concerns over being isolated in this location but for a couple of days we had no issues. Good dining options in the hotel and we booked hikes and transfers through ‘The Masssif’ who are based at the hotel and we’re great. Overall highly recommend.
Lawrence, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Edwin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice views and excellent service
Gerardo, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Everything is excellent except the smile of the toilet.
haiwen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

ZHI TING AMANDA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We had an awesome stay at Rio Serrano. Views were amazing - definitely worth paying for the mountain view room. Staff were kind and helpful. The restaurant and bar had amazing food, wine and cocktails. This is a great option super close to Torres del Paine.
Holly, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Large hotel with excellent amenities and services, fantastic mountain view, and beautiful horseback ride routes
Ganning, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

stephan, 4-night trip
Verified Travelocity guest review

8/10 Very good

Magnificent views and close to the Torres del Paine National Park
Ivan, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alex, 2-night trip
Verified Expedia guest review

2/10 Poor

good views. average food. price not worth it.
Kshitij, 2-night trip
Verified Expedia guest review

10/10 Exceptional

A hotel like no other
An unforgettable experience! The staff is so attentive, the amenities are amazing, the food is phenomenal, and the views (as long as you pick a mountain view) are unparalleled. Highly recommend staying at this hotel.
View from the hotel
View from the hotel
View from the overlook close to the hotel.
Christopher, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

amazing property to stay at while visiting Torres del Paine! Rooms are very nice and spacious, breakfast has lots of options (including dairy free), pool and sauna are so nice after a long day of hiking. And the views from everywhere in the hotel cant be beat
Nicole, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great experience
We stayed at Rio Serrano the night before our wedding and it was amazing! There was a bottle of wine for us when we arrived and the food was perfect! Also, close to the park of course!
Abigail, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great views. Comfy beds. Well maintained property. Great breakfast. Staff was great WiFi in our room wasn’t good. The handle in the shower was barely hanging on and couldn’t be relied upon. We paid on the lower end for our room so maybe we got the cheap room. Otherwise this place is great and we would stay again
Gregory, 4-night romance trip
Verified Expedia guest review