This is the only decent hotel at the city of Mohammedia for now, as they are building couple other hotel nearby from what I saw. The hotel is in excellent location, by the beach with some nice sea-view rooms and beautiful pool area It's has great potential of being a top hotel in the area, however, it has one problem...its employees . Especially the reception staff in the hotel are dragging its reputation down. They are so lazy and unfriendly...they’re always looking down at their computer screen which is a big NO in the hotel business. I’m not sure if they are working or just pretending to be looking at the screen so they won't greet the clients, either way, it’s so unprofessional. These guys don’t even smile.
I booked an executive room with Sea-view ( that according to them sleeps 3) when I got there the room had one bed, then they brought another single bed for my son but they wanted to charge an extra thirty dollars extra per day. They waved the fee after a long arguments and a prove that I had booked and confirmed and fully paid for the room for 3 people. Next few days, the cleaning crew kept leaving only one towel in the shower, so I would have to place multiple calls to the reception to have them bring more towels which they eventually bring them after an hour and half later.
These things are not expected from a 4 start hotel staff but as I said the staff need training on how to treat clients and to make them comfortable. Just a smile will do !!